I got hacked

[ProdigyDawn]

I dont know if this is the right place to report but I got hacked (my account ProdigyDawn) and my password was changed.. Please help me I dont know what to do

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I tried messaging support. It is inactive. Pls help.

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Update: He took the mags and changed my grow id. Losing hope rn.

[Astigmatisme]

Did you :
a. Typed in your password anywhere else (e.g. a website)?
b. Gave your password to friends/siblings/online friend/someone you know/a random person?
c. Opened a program related to Growtopia (e.g. Password Stealer or Hack GT or stuff like that)? If so, photo the program and send it to me
d. Opened a website related to Growtopia(e.g. Get DLS Easy Type In Your Password Here or stuff like that)? If so, photo the website and send it to me
e. Have your computer/phone/tablet repaired recently?
f. Downloaded a program related to Growtopia (e.g. GT Tools or GT Hack or stuff like that)?
g. Got hacked into in other accounts (e.g. your Google/Youtube/Snapchat/Twitter or stuff like that)?

If you answer "NO" in all of those questions, contact support again, ask me if you need help contacting

[ProdigyDawn]

Did you :
a. Typed in your password anywhere else (e.g. a website)?
b. Gave your password to friends/siblings/online friend/someone you know/a random person?
c. Opened a program related to Growtopia (e.g. Password Stealer or Hack GT or stuff like that)? If so, photo the program and send it to me
d. Opened a website related to Growtopia(e.g. Get DLS Easy Type In Your Password Here or stuff like that)? If so, photo the website and send it to me
e. Have your computer/phone/tablet repaired recently?
f. Downloaded a program related to Growtopia (e.g. GT Tools or GT Hack or stuff like that)?

If you answer "NO" in all of those questions, contact support again

Thanks for the reply, But i know myself i didnt go to any websites like you said. And my only friend in-game is my brother(he doesn't know my pass). Appreciate the help, hopefully this gets resolved soon.

[Astigmatisme]

Thanks for the reply, But i know myself i didnt go to any websites like you said. And my only friend in-game is my brother(he doesn't know my pass). Appreciate the help, hopefully this gets resolved soon.

In that case, it's a serious hack. Support will help.

If your last email haven't been replied within 2 days after you've sent it, send another email.

Here is the correct format :

(Delete all the text in brackets like this one)

Hello,
I would like to report that my account, (your account name here), have recently been hacked. I did not access any malicious website, opened any strange programs, nor gave out my password to anyone else. My account was compromised (list the time you got hacked, e.g. "6th December 2019 at around 10 AM GMT+8"), the person has so far (list all the things he had done to your account).

It would be mostly appreciated if we can work together to resolve this problem effectively. Please look into this problem and try to find out who is behind the hack. I will inform you if this person is recognizable in any way (and by that you mean it. If Ubi replied back with the name of who they think hacked you, say if you know him or not. Describe him in any way possible.)

In the meantime, please compromise my account so that no more damages could be done.

Thank you.

[Pokekid123]

Please change passwords for your social media channels/Gmail, etc. Since it’s susceptible to getting hacked into.

[ProdigyDawn]

Please change passwords for your social media channels/Gmail, etc. Since it’s susceptible to getting hacked into.

Thanks. I did it too.

[Pokekid123]

Thanks. I did it too.

Did you enable AAP?

[Chardster26]

Hoping for the best for you and your account, wish it can all be resolve

[ProdigyDawn]

Hoping for the best for you and your account, wish it can all be resolve

Thanks. I really wish for this to be resolved, or I wont have any other choice but to get away from my favourite game.

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Did you enable AAP?

Yes ever since I made the account.

[ProdigyDawn]

I rechecked the Gmail and my account gmail was changed.

[QueenChloe]

I rechecked the Gmail and my account gmail was changed.

So then someone has acc in your mail. Can't change mail without confirm in in your gmail. You need have 2 step verify in every possible account what you have. Mean gmail, instagram, facebook, windows, discord, and so on.. Start with gmail:

https://myaccount.google.com/signino...-welcome?pli=1


And make sure that your pass is at least 13-15 characters long, it has to have CAPITAL letters, numbers and small letters, randomly Like this: tH1s1sSTR0Ngp4sS <- read, thisStrongPass wrote with numbers and small and big letters so it makes it strong pass, but do not use that lol

[Flameskin]

Did you ever give your email away to anyone? If no this is a big hacker problem. Did you get double account protection? Try contacting support maybe they can help you.

[Proxqb]

I am not accusing you or anything, but I am very sure you have a virus in your computer or you downloaded something from youtube or somewhere else. If I
am not wrong, it is the only way they would also get your email using your save.dat file. It happened to me too and the hacker change everything, acc name, email, pass, and there is no way i can get back my acc cause support won’t answer. (He) Took away 2mags and a rayman from me.
Please change your email pass asap. To protect your computer/laptop, go to windows defender and run a full scan on your computer (if you are on windows). If you can’t do a scan through windows defender, just download windows safety scanner and run a full scan. It would take a while but it would remove most of the virus if I am not wrong.

[ProdigyDawn]

Hello, I would like to request for an authority to close my thread. But I would also want to ask if I am allowed to submit another ticket, (which means I will restart all over again) since my Ubisoft account got hacked too.

Any answers will much appreciated.

[QueenChloe]

Hello, I would like to request for an authority to close my thread. But I would also want to ask if I am allowed to submit another ticket, (which means I will restart all over again) since my Ubisoft account got hacked too.

Any answers will much appreciated.

Dude you have keylogger if all your accounts get hacked. You need clean your device fast!!!!!!!!