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Ubisoft denying my money back

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  • #46
    For real though, you should just request an email change and you will have no problem refunding. I got requested to email with the email associated with my account and got my issue resolved in 3 days.
    IGN:kyleneo

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    • #47
      Originally posted by Baskerville View Post
      Hi Tourner,



      Legally we cannot entertain your request if you cannot identify yourself as the account owner. Otherwise, anyone could contact us and ask for a refund on your account. We always need to make sure that the person contacting us is the person who owns the account. Make sure to update your email on your game account first. If you cannot update your game account's email, please open a separate request to get it updated. As I don't know your case in detail, I cannot guarantee that this is a possibility, but we will try.

      ~ Baskerville
      How do i even update my email? If i send a request i'm pretty sure it'll get denied because you guys can't confirm it's me. So what's the point Baskerville?
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      • Corrects
        Corrects commented
        Editing a comment
        Should've used an actual email in the first place smh

      • JimIzPro
        JimIzPro commented
        Editing a comment
        Corrects Agreed

    • #48
      Originally posted by Tourner View Post

      How do i even update my email? If i send a request i'm pretty sure it'll get denied because you guys can't confirm it's me. So what's the point Baskerville?
      Keyword: try


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      • #49
        Okay, so i emailed them a new case since it seems like the only safe option for now. Also yes i should've used an actuall email, but telling me that i should've doesn't really fix my problem so stop please.
        IGN : MsWifi/FrickMeDaddy
        Level: 69
        World : RealFrick/ FrickMeDaddy
        Visit my page for more informations...
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        • #50
          Originally posted by Tourner View Post
          Okay, so i emailed them a new case since it seems like the only safe option for now. Also yes i should've used an actuall email, but telling me that i should've doesn't really fix my problem so stop please.
          It’s your own fault in the first place so stop whining on forums

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          • #51
            money money money
            HATCH+1LET IN HATCHALL
            DM:ezekielprogt (if interested)

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            • LosArbitos
              LosArbitos commented
              Editing a comment
              money money money

          • #52
            Next time if you want to post a rant make sure you followed all the instructions given by them..

            Feel like this whole situation messed up and looks so childish..

            Ngl it makes me cringe..
            ​​​​​

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