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[DEBATE] Punishment system requires a revamp.

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  • #16
    Here’s a cool story of something that happened yesterday:

    Someone sb’d in the world CHILDAUCTION (which was previously approved for use by a mod as long as nothing sexual or racist happened in the world) while the owner and admin were offline. Restford came in for 1 second and then instantly nuked the world.

    Low and behold, both the owner and admin in that world were permanently suspended for something that was not the fault of anyone with access? I thought that worlds and their owners could only be punished for inside actions if they are caused by the owner/admin.

    They both emailed support and sure enough, they get a copy paste reply by RESTFORD herself saying they were in trouble for the happenings of a sexual world. This is despite the fact that the world got nuked 30 seconds after it was SB’d in so nothing could have happened. And the fact that they were not even online at the time.

    It may just be me, but the new Canadian support teams don’t really seem to understand how to properly punish players whatsoever, and spend a good amount of time taping worlds full of players for 10 hours and also signing boards in scam worlds like BUYGALLEK.

    It should also be said that the two suspended members were loved in the community especially on forums Aquarious and ankha (aka punchy)

    It truest is a disgrace and they should be unbanned immediately, as these two members have done more for the community (albeit years ago) through hosting major events on forums than the Canadian support team ever has.

    I don’t want to hear “blah blah blah have them contact support” they already had, and the same personal that wrongfully suspended them for something that wasn’t illegal or their fault replied to them.
    IGN: Noodle (previously Noodle905)

    Just your average dude who enjoys playing the game and solving riddles



    Originally posted by NekoRei
    Damn I clicked on it... I was Luis Fonzied

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    • #17
      I asked vvCephei if selling artwork for wls was illegal and her response was "no idea." She is a support specialist, who should be able to answer questions regarding the rules. These Canadian mods really need to be trained more in every possible scenario dealing with situations. I understand that they are support specialists not moderators. They shouldn't even be hanging around with people in Growtopia if they sit behind a computer reading e-mails.
      Instagram: @zeh_gt

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      • #18
        Looks like mods need some #reeducation
        IGN: Demystify
        Rare worlds at DEMYSTLIST.

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        • #19
          Originally posted by Kranken View Post
          Currently mods are to measure the severity of an action themselves, and this often leads to punishments being way too lengthy.
          This. I wholeheartedly agree with this. Not only could they end up being too lengthy, but also unfair.

          They definitely need a completely straightforward guideline for punishments. This will prevent a lot of problems from occurring.

          With all due respect to our Canadian Support team, but some if not all of them need more experience and training. Contradictions keep on happening, which confuses the players. There should be consistency.

          Hopefully this will be taken into consideration.
          IGN: TheJackerino (Used to be known as MagicalJack)
          Previous name on the forums: Jackjeff01

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          • #20
            Funny how most problems arose when they first came, we probably had many mod oopsies this month than the previous years.. I don't really know where to even begin

            They seem to be giving punishment lengthes depending on their moods, sometimes they are either too strict or too slack. Really depends on how suck up the person getting the punishment is to the mods instead of how severe the action is. And I wouldn't be surprised if everyone who posted here got stalked and banned for the tiniest of actions.

            Also there seems to be a lack of miscommunication between mods. Considering that the mods have different opinions, thus us players get confused as we could get suddenly banned from something that another mod approved, but another one didn't. Just take a look on what happened yesterday. If Cooperation occurred then those valuable players won't get banned from yesterday event.

            And boy let's not talk about support, in addition to the excess automated messages and the untrained Canadian support team. Some mods who can ban you in-game are also the ones who view support messages, meaning that if you got banned unjustly by a mod who also works as support, don't expect much as your ticket could get dismissed... This is a disaster as you couldn't get someone else involved.

            I don't know who thought giving mod powers to the new support team is a good idea. Support should never do the mods work.

            A revamp is seriously required and mod investigations should occur. Losing thousands of hours of work unjustly of from the smallest things is seriously not fun.

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            • #21
              Originally posted by Noodle905 View Post
              Here’s a cool story of something that happened yesterday:

              Someone sb’d in the world CHILDAUCTION (which was previously approved for use by a mod as long as nothing sexual or racist happened in the world) while the owner and admin were offline. Restford came in for 1 second and then instantly nuked the world.

              Low and behold, both the owner and admin in that world were permanently suspended for something that was not the fault of anyone with access? I thought that worlds and their owners could only be punished for inside actions if they are caused by the owner/admin.

              They both emailed support and sure enough, they get a copy paste reply by RESTFORD herself saying they were in trouble for the happenings of a sexual world. This is despite the fact that the world got nuked 30 seconds after it was SB’d in so nothing could have happened. And the fact that they were not even online at the time.

              It may just be me, but the new Canadian support teams don’t really seem to understand how to properly punish players whatsoever, and spend a good amount of time taping worlds full of players for 10 hours and also signing boards in scam worlds like BUYGALLEK.

              It should also be said that the two suspended members were loved in the community especially on forums Aquarious and ankha (aka punchy)

              It truest is a disgrace and they should be unbanned immediately, as these two members have done more for the community (albeit years ago) through hosting major events on forums than the Canadian support team ever has.

              I don’t want to hear “blah blah blah have them contact support” they already had, and the same personal that wrongfully suspended them for something that wasn’t illegal or their fault replied to them.
              Bumping up post so this gains exposure and gets fixed.
              IGN: Noodle (previously Noodle905)

              Just your average dude who enjoys playing the game and solving riddles



              Originally posted by NekoRei
              Damn I clicked on it... I was Luis Fonzied

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              • #22
                As an old player, I do believe that the punishment system has to be remade.

                Looking through the replies made by the other people on this thread, indeed there are plenty of misleading cases regarding support issues and the game itself - Moderator mistakes and not only automated replies but also short and simple yet informal replies from the well-respected support specialists themselves.

                I haven't personally gotten any replies regarding my issue with Growtopia from the support yet, but judging from the fact that plenty of players getting them, I believe that it is indeed a somewhat serious matter to be taken care of.

                I
                ~~~~ SixFace

                Important words to consider:

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                • #23
                  Agree!!! Best strategy work long-short than short-long

                  Any business knows that time is money, but still a lot of time is wasted because too little time is put into long-term strategies.

                  So working short-long is what's happening here, if the routines, rules and length of a ban aren't clear for neither players nor moderators it will result in a lot of complaints and e-mails to support. Meaning little time has been invested in setting upp this routines (short) and a lot of time is needed to handle all complaints. And nobody is happy...

                  Working long-short is allways the best strategy and especially important when there is "no time". Do invest time on these great feedback you are getting and set up the routines and you will see how in the end it will save time for all! And most important of all happier players and happier mods

                  Cheers!

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                  • #24
                    Yes, 100% agree.

                    Mods don't seem to care about the context in most cases and they do seem to be more harsh on players who haven't always been the most perfect angels in the community...............
                    Thinking about you.

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                    • #25
                      Bump
                      This needs more attention
                      IGN : Aneeqz51
                      Level : 67

                      Time is the biggest investment you will ever make

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                      • #26
                        Originally posted by hkenshin21 View Post
                        Any business knows that time is money, but still a lot of time is wasted because too little time is put into long-term strategies.

                        So working short-long is what's happening here, if the routines, rules and length of a ban aren't clear for neither players nor moderators it will result in a lot of complaints and e-mails to support. Meaning little time has been invested in setting upp this routines (short) and a lot of time is needed to handle all complaints. And nobody is happy...

                        Working long-short is allways the best strategy and especially important when there is "no time". Do invest time on these great feedback you are getting and set up the routines and you will see how in the end it will save time for all! And most important of all happier players and happier mods

                        Cheers!
                        Agree. Why one mod or any ubisofts worker can't just use one day for writing ban rules, then send it for all mods and post in here. Then we all know what rule break gives what. Example:
                        Auto=perma
                        Sexual speak, even jokes like buy nudes=perma
                        Drop game=60
                        donate game=idk, i think 60
                        racist speak or action=perma
                        and so on. And sure, we need some other bans than perma and 60 day. 360 days sounds actually good. In one year, they have time to think how to behave next time when they get back in game. Or why not even 730 days and then get back. Perma only if after all these warnings someone auto farm or do something super bad. And some players are kids, so in 2 years, they grow much and they could be actually good players when they come back after 2y.
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                        • #27
                          it's simple: if you have rules, you have to write a punishment next to each rule, otherwise it's a free for all where mods have all the guns. you can be banned tomorrow for selling a rock seed for 1 world lock and it'll technically be reasonable.

                          except that here not only are there no punishments, the rules themselves are all over the place and are mostly unclear. there are a bunch of entries in /rules that don't need to be there simply because there are other entries that fully imply them. this just goes to show that there's not much order or, frankly, thought put into this

                          now give me a few years while i try and name a field of the game where this lack of thought isn't present

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                          • #28
                            Originally posted by Noodle905 View Post
                            Here’s a cool story of something that happened yesterday:

                            Someone sb’d in the world CHILDAUCTION (which was previously approved for use by a mod as long as nothing sexual or racist happened in the world) while the owner and admin were offline. Restford came in for 1 second and then instantly nuked the world.

                            Low and behold, both the owner and admin in that world were permanently suspended for something that was not the fault of anyone with access? I thought that worlds and their owners could only be punished for inside actions if they are caused by the owner/admin.

                            They both emailed support and sure enough, they get a copy paste reply by RESTFORD herself saying they were in trouble for the happenings of a sexual world. This is despite the fact that the world got nuked 30 seconds after it was SB’d in so nothing could have happened. And the fact that they were not even online at the time.

                            It may just be me, but the new Canadian support teams don’t really seem to understand how to properly punish players whatsoever, and spend a good amount of time taping worlds full of players for 10 hours and also signing boards in scam worlds like BUYGALLEK.

                            It should also be said that the two suspended members were loved in the community especially on forums Aquarious and ankha (aka punchy)

                            It truest is a disgrace and they should be unbanned immediately, as these two members have done more for the community (albeit years ago) through hosting major events on forums than the Canadian support team ever has.

                            I don’t want to hear “blah blah blah have them contact support” they already had, and the same personal that wrongfully suspended them for something that wasn’t illegal or their fault replied to them.
                            Bumping this up again, not going quiet till this unjust action is look at and fixed.
                            IGN: Noodle (previously Noodle905)

                            Just your average dude who enjoys playing the game and solving riddles



                            Originally posted by NekoRei
                            Damn I clicked on it... I was Luis Fonzied

                            Comment


                            • #29
                              Without a basis for moderators to use and letting them choose how lengthy it is, it would be unfair to those who did the same thing but got a lengthier punishment just because another mod handled the case. I agree that they should revamp the punishment system to justify and have a fair basis when banning people. Especially to new support staff who literally just started playing the game and immediately gets a mod status - they should be trained and educated thoroughly before they start moderating - like know the rules and how lengthy the bans should be.
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                              • #30
                                Originally posted by Viju View Post
                                Without a basis for moderators to use and letting them choose how lengthy it is, it would be unfair to those who did the same thing but got a lengthier punishment just because another mod handled the case. I agree that they should revamp the punishment system to justify and have a fair basis when banning people. Especially to new support staff who literally just started playing the game and immediately gets a mod status - they should be trained and educated thoroughly before they start moderating - like know the rules and how lengthy the bans should be.
                                I stand my points with you. I think that ALL moderators should choose the duration of a punishment equally. Punishment durations should be based on which rules they break and if they have a previous record of a similar offence, not based on which moderator is handling the case. Great job Viju.
                                Don’t wait for opportunity. Create it.
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