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  • #16
    Originally posted by Vale0203 View Post
    I would like to know when did I contact you about a month ago, since my ticket was created on September 14. I then read 2 more times through all of the support replies - none of them were from you and none of them suggested restarting device. I also stated in my replies to support ticket at least twice that my account is fine - it was the IP that was banned. So who is spreading false information here?
    That's pretty bad, I saw the thread


    ⎛⎝Deus Vult⎠⎞

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    • #17
      Originally posted by ESTkid505HD View Post
      That's pretty bad, I saw the thread
      It was an epic brüh moment when I read what Odric said

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      • #18
        Originally posted by Vale0203 View Post
        Why should I be bothering my ISP when its not their problem? Its ubi fault - they should be fixing such issues.
        Asking your isp for a new IP address is VERY simple, it’s your own issue that you have not taken the initiative to fix this yourself... Ubisoft banned that IP because someone else was doing illegal activities at that location and they will not unban that IP, so please just ask for a new IP... If you are a minor and cannot ask your parents to...
        Cheap Stuff in THANOS

        I'm a Solo Gamer Playing an Multiplayer Game.

        https://www.youtube.com/watch?v=oI3TrxpfE6A

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        • #19
          Well I had some questions that they have answered, but never encountered real issue as other players did.
          Good leadership is a key to success and success is key to good leadership.

          IGN: Punchas
          LEVEL: 73
          WORLD: PUNCHASGT
          YT: Puchy
          Instagram: puchy_gg
          Discord: Puchas#0986

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          • #20
            Originally posted by Lopyhupis View Post
            Asking your isp for a new IP address is VERY simple, it’s your own issue that you have not taken the initiative to fix this yourself... Ubisoft banned that IP because someone else was doing illegal activities at that location and they will not unban that IP, so please just ask for a new IP... If you are a minor and cannot ask your parents to...
            He got it fixed by just restarting his device, but if you have a dynamic ip address then you can you change it yourself


            ⎛⎝Deus Vult⎠⎞

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            • #21
              Originally posted by Shawn Wilson View Post
              I sometimes wonder how people approach support with a question. Did you respectfully post your question and concern or were you rude and demanding?

              Big difference between asking why this thing happened or flinging all the anger you can because your upset about a situation.

              Keep in mind these are people just trying to do a job. Most of the time that job is dealing with people having a bad day. A lot of negative energy is pointed at them.
              Does it matter? It is not like they discriminate based on one’s presentation. The process is not expedited due to one’s comity. Regardless of the user’s demeanor, support should idealistically be cooperative. Ah, but even the automated responses are snarky, and in the cases of account security, intimate — although never say — that sole responsibility is on the user, and leave it there.

              Originally posted by Lopyhupis View Post
              The support team has always helped me with my problems and issues, Honestly I feel that all issues with the support team are fabricated.
              Was your question perhaps, “What is the URL for the official Growtopia website?” They are pretty good at providing that answer!

              Originally posted by Lopyhupis View Post
              BRUH MOMENT ASK YOUR ISP FOR A NEW IP ADDERESS ITS THAT SIMPLE DUDE.
              Sounds like a poor justification for poor quality of service.

              Originally posted by Lopyhupis View Post
              Asking your isp for a new IP address is VERY simple, it’s your own issue that you have not taken the initiative to fix this yourself... Ubisoft banned that IP because someone else was doing illegal activities at that location and they will not unban that IP, so please just ask for a new IP... If you are a minor and cannot ask your parents to...
              The question he asked is asked if could he continue playing without fear of a ban. That is not a solution.
              Originally posted by tson
              *** concentrated yeast hell no i didnt eat that ****
              Just finished transcribing this…deliberating on whether or not to adapt it into Growtopia.
              The answer is yes and at NOTE63.

              Contact Info:

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              • #22
                Originally posted by Lopyhupis View Post
                Asking your isp for a new IP address is VERY simple, it’s your own issue that you have not taken the initiative to fix this yourself... Ubisoft banned that IP because someone else was doing illegal activities at that location and they will not unban that IP, so please just ask for a new IP... If you are a minor and cannot ask your parents to...
                Seems like I have to repeat my question again. Why should I bother ISP when it is ubi fault? ISP did nothing wrong so why should I be contacting them. Its ubi fault - they should be fixing that.

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                • #23
                  Originally posted by Vale0203 View Post
                  Seems like I have to repeat my question again. Why should I bother ISP when it is ubi fault? ISP did nothing wrong so why should I be contacting them. Its ubi fault - they should be fixing that.
                  Oh my god, it’s your own lack of initiative to fix a problem that is the problem at this point, ubisoft WILL NOT lift the ban because the account that was banned was a serisous threat, you can unban yourself through ip, EG: Step one, Check if you have a dynamic ip, if so then legit just reset your lease through router controls, if you have a static ip, then just call your isp, and ask for a new ip this whole process that’s 5-30 Minuets...
                  Cheap Stuff in THANOS

                  I'm a Solo Gamer Playing an Multiplayer Game.

                  https://www.youtube.com/watch?v=oI3TrxpfE6A

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