Announcement

Collapse
No announcement yet.

Growtopia support

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Lopyhupis
    replied
    Originally posted by Vale0203 View Post
    Seems like I have to repeat my question again. Why should I bother ISP when it is ubi fault? ISP did nothing wrong so why should I be contacting them. Its ubi fault - they should be fixing that.
    Oh my god, it’s your own lack of initiative to fix a problem that is the problem at this point, ubisoft WILL NOT lift the ban because the account that was banned was a serisous threat, you can unban yourself through ip, EG: Step one, Check if you have a dynamic ip, if so then legit just reset your lease through router controls, if you have a static ip, then just call your isp, and ask for a new ip this whole process that’s 5-30 Minuets...

    Leave a comment:


  • Vale0203
    replied
    Originally posted by Lopyhupis View Post
    Asking your isp for a new IP address is VERY simple, it’s your own issue that you have not taken the initiative to fix this yourself... Ubisoft banned that IP because someone else was doing illegal activities at that location and they will not unban that IP, so please just ask for a new IP... If you are a minor and cannot ask your parents to...
    Seems like I have to repeat my question again. Why should I bother ISP when it is ubi fault? ISP did nothing wrong so why should I be contacting them. Its ubi fault - they should be fixing that.

    Leave a comment:


  • Ohlid
    replied
    Originally posted by Shawn Wilson View Post
    I sometimes wonder how people approach support with a question. Did you respectfully post your question and concern or were you rude and demanding?

    Big difference between asking why this thing happened or flinging all the anger you can because your upset about a situation.

    Keep in mind these are people just trying to do a job. Most of the time that job is dealing with people having a bad day. A lot of negative energy is pointed at them.
    Does it matter? It is not like they discriminate based on one’s presentation. The process is not expedited due to one’s comity. Regardless of the user’s demeanor, support should idealistically be cooperative. Ah, but even the automated responses are snarky, and in the cases of account security, intimate — although never say — that sole responsibility is on the user, and leave it there.

    Originally posted by Lopyhupis View Post
    The support team has always helped me with my problems and issues, Honestly I feel that all issues with the support team are fabricated.
    Was your question perhaps, “What is the URL for the official Growtopia website?” They are pretty good at providing that answer!

    Originally posted by Lopyhupis View Post
    BRUH MOMENT ASK YOUR ISP FOR A NEW IP ADDERESS ITS THAT SIMPLE DUDE.
    Sounds like a poor justification for poor quality of service.

    Originally posted by Lopyhupis View Post
    Asking your isp for a new IP address is VERY simple, it’s your own issue that you have not taken the initiative to fix this yourself... Ubisoft banned that IP because someone else was doing illegal activities at that location and they will not unban that IP, so please just ask for a new IP... If you are a minor and cannot ask your parents to...
    The question he asked is asked if could he continue playing without fear of a ban. That is not a solution.

    Leave a comment:


  • ESTkid505HD
    replied
    Originally posted by Lopyhupis View Post
    Asking your isp for a new IP address is VERY simple, it’s your own issue that you have not taken the initiative to fix this yourself... Ubisoft banned that IP because someone else was doing illegal activities at that location and they will not unban that IP, so please just ask for a new IP... If you are a minor and cannot ask your parents to...
    He got it fixed by just restarting his device, but if you have a dynamic ip address then you can you change it yourself

    Leave a comment:


  • Punchas
    replied
    Well I had some questions that they have answered, but never encountered real issue as other players did.

    Leave a comment:


  • Lopyhupis
    replied
    Originally posted by Vale0203 View Post
    Why should I be bothering my ISP when its not their problem? Its ubi fault - they should be fixing such issues.
    Asking your isp for a new IP address is VERY simple, it’s your own issue that you have not taken the initiative to fix this yourself... Ubisoft banned that IP because someone else was doing illegal activities at that location and they will not unban that IP, so please just ask for a new IP... If you are a minor and cannot ask your parents to...

    Leave a comment:


  • Vale0203
    replied
    Originally posted by ESTkid505HD View Post
    That's pretty bad, I saw the thread
    It was an epic brüh moment when I read what Odric said

    Leave a comment:


  • ESTkid505HD
    replied
    Originally posted by Vale0203 View Post
    I would like to know when did I contact you about a month ago, since my ticket was created on September 14. I then read 2 more times through all of the support replies - none of them were from you and none of them suggested restarting device. I also stated in my replies to support ticket at least twice that my account is fine - it was the IP that was banned. So who is spreading false information here?
    That's pretty bad, I saw the thread

    Leave a comment:


  • WoodBlocks
    replied
    I don't know with the new support system since I haven't tried it yet (thankfully), but even during before Ubisoft's takeover, I always felt like they were a bit.. slow? Dunno about now though. I heard they're pretty fast nowadays.

    Sometimes it worked, other times it wasn't helpful at all. Really just a mixed bag but in my experience, 80% of the time it's pretty good. My only tip is to NEVER send any rant emails and say everything like if it were a school essay. Just stay calm and explain everything calmly and kindly. They will treat you how you treat them.

    Leave a comment:


  • m456
    replied
    Originally posted by Vandaler View Post
    If you get banned, don't message support as they have no POWER to lift your ban, also they have no POWER to check your logs of what you did.
    But they do... They unbanned me when I got autobanned a few years back.

    Or at least they used to. Maybe they can't anymore and I'm just being unfair lel.

    Leave a comment:


  • Vale0203
    replied
    Originally posted by Lopyhupis View Post
    BRUH MOMENT ASK YOUR ISP FOR A NEW IP ADDERESS ITS THAT SIMPLE DUDE.
    Why should I be bothering my ISP when its not their problem? Its ubi fault - they should be fixing such issues.

    Leave a comment:


  • Bloodwing
    replied
    For a game company like Ubisoft, as well as considering the size of an MMO like Growtopia, the support team is ridiculously slow. Customer service is often times extremely underfunded but it is honestly one of the most pleasing things to a consumer to have a proficient and quick response. One of the best customer supports I've seen to date is NordVPN, let's you livechat with a representative to assist you with practically anything in like a minute flat, zero backlog.

    Leave a comment:


  • Lopyhupis
    replied
    Originally posted by Vale0203 View Post
    Mods closed my thread, so I guess the topic kinda fits here.
    Odric reply:

    Hey Vale,

    Though the topic is closed, thought I'd help clear this up a bit more.

    I don't know if you remember the response I sent you, but I told you to restart your device about a month ago when you first reached out since it's simply a WiFi issue. You were never banned to begin with. Moving forward, please stop spreading false information about what we tell you!

    Many thanks,

    ~ Odric

    I would like to know when did I contact you about a month ago, since my ticket was created on September 14. I then read 2 more times through all of the support replies - none of them were from you and none of them suggested restarting device. I also stated in my replies to support ticket at least twice that my account is fine - it was the IP that was banned. So who is spreading false information here?
    BRUH MOMENT ASK YOUR ISP FOR A NEW IP ADDERESS ITS THAT SIMPLE DUDE.

    Leave a comment:


  • Vale0203
    replied
    Mods closed my thread, so I guess the topic kinda fits here.
    Odric reply:

    Hey Vale,

    Though the topic is closed, thought I'd help clear this up a bit more.

    I don't know if you remember the response I sent you, but I told you to restart your device about a month ago when you first reached out since it's simply a WiFi issue. You were never banned to begin with. Moving forward, please stop spreading false information about what we tell you!

    Many thanks,

    ~ Odric

    I would like to know when did I contact you about a month ago, since my ticket was created on September 14. I then read 2 more times through all of the support replies - none of them were from you and none of them suggested restarting device. I also stated in my replies to support ticket at least twice that my account is fine - it was the IP that was banned. So who is spreading false information here?

    Leave a comment:


  • Emmeboi
    replied
    The thing with support is that they answer really good on the stuff other than bans, the bans will just get really bad answers because they wont tolerate your past for some reason.

    Leave a comment:

Working...
X