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How long does it take for Growtopia to reply to my ticket, it's kinda urgent, since I got hacked. (It has been more than a week)?
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Yes, I spelled my name wrong when making this account.
IGN: NavidR // QUIT THE GAME, BECAUSE I GOT HACKED, AND THERE WAS NOTHING SUPPORT COULD DO ABOUT IT.
OLD IGN: NAVID02
Early 2014-2020 -
Bakersville said at one point it was down to 48hrs, but I think we all know that's not true. At this point, I'd say at least 2 weeks per response. I'm not kidding.Hi, I'm Daisy!
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That could definitely be true, I wrote a ticket a week ago, regarding me getting hacked, yet to receive a response.Originally posted by Nesqwik View PostYes, I spelled my name wrong when making this account.
IGN: NavidR // QUIT THE GAME, BECAUSE I GOT HACKED, AND THERE WAS NOTHING SUPPORT COULD DO ABOUT IT.
OLD IGN: NAVID02
Early 2014-2020Comment
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Hey guys, if you have not received a response but there is a "Waiting" status, try checking your email linked with your Ubisoft Account. Be patient
WOTD: 3 (in BESTBEACHINGT, ANUBIANCITY & ZODIACSKY)
VOTW: 1 (Out of Growtopia Icon)
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Did they???Originally posted by Axzyte View PostYes, I spelled my name wrong when making this account.
IGN: NavidR // QUIT THE GAME, BECAUSE I GOT HACKED, AND THERE WAS NOTHING SUPPORT COULD DO ABOUT IT.
OLD IGN: NAVID02
Early 2014-2020Comment
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They replied to my ticket in around 2 days, but that was probably because my problem was pretty easy to solve (AKA, hinting me the email I used)
I got my email restored btw, thanks to the teamComment
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Have you tried checking spam folder? Usually it's there.Comment
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Nah, after two weeks, i still haven't received anything, I created a new case.Originally posted by spotch View PostYes, I spelled my name wrong when making this account.
IGN: NavidR // QUIT THE GAME, BECAUSE I GOT HACKED, AND THERE WAS NOTHING SUPPORT COULD DO ABOUT IT.
OLD IGN: NAVID02
Early 2014-2020Comment
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You did open a ticket to support last 2 weeks right? But they haven't responded to you? (I mean they are not replying at all since you sent them a ticket?)Originally posted by NaviR View Post
And also did you email or use Ubisoft Support?WOTD: 3 (in BESTBEACHINGT, ANUBIANCITY & ZODIACSKY)
VOTW: 1 (Out of Growtopia Icon)
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By saying I created a new case, I meant I created a new ticket. Yes, I'm using Ubisoft Support to contact them, and I still haven't gotten an answer.Originally posted by RedyMeosjin View PostYes, I spelled my name wrong when making this account.
IGN: NavidR // QUIT THE GAME, BECAUSE I GOT HACKED, AND THERE WAS NOTHING SUPPORT COULD DO ABOUT IT.
OLD IGN: NAVID02
Early 2014-2020Comment
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Did you "add comment" to the old ticket? If u did that, the ticket would be transferred in the last and that means u have to wait again.Originally posted by NaviR View PostWOTD: 3 (in BESTBEACHINGT, ANUBIANCITY & ZODIACSKY)
VOTW: 1 (Out of Growtopia Icon)
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I didn't add it to the old ticket, I created a brand new one, and now it is labelled as "new".Originally posted by RedyMeosjin View PostYes, I spelled my name wrong when making this account.
IGN: NavidR // QUIT THE GAME, BECAUSE I GOT HACKED, AND THERE WAS NOTHING SUPPORT COULD DO ABOUT IT.
OLD IGN: NAVID02
Early 2014-2020Comment
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Hello Growtopians
We're experiencing some delay in response times due the recent events both within and out of the game.
This was addressed by @Baskerville in Announcements here.
Apologies on the delay, and we hope to be with all of you shortly!"There you are, extracted from the earth as a geyser freed from its earthly mantle."Comment
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