Originally posted by JeremyJack
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Good question,
--av8r
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Help! I've been hacked! | Okay, no you probably haven't been hacked. It's up to you to keep your account secure. Please see this response from the support desk regarding being 'hacked'. Also, contrary to popular belief, hacking does not just happen. Here are some of the most common reasons that an account could end up compromised. * You got tricked into giving out your password to a player or website that promised free stuff if you did (these are ALWAYS scams, they just log on as you and steal your stuff) * You share a device with someone and forgot to erase your password when you logged off (they can simply click "enter" and log in as you!) (Beware of little brothers/sisters who just randomly play and use your items!) * You had an easy password that somebody guessed (Growtopia does lock out people who guess wrong a few times, so it's very rare this happens unless your password is VERY bad) * You trusted a friend or another player with your password * Someone watched you type in your password and remembered it |
This user scammed me! Ban him!/ This user is hosting a DROP GAME or illegal casino | Alright. Honestly this is the most common thread we get around here. If you were involved in a scam, check out these steps on reporting it. Also, please NEVER create threads to target specific users. UPDATE: With the 'Systems Update', it's now possible to report worlds! Type /report and carefully read the disclaimer. If you feel a world is truly a scam, go ahead and report it! - Threads that are crated to bully / single out a player for being a scammer will be deleted, as it just leads to drama, which isn't permitted. The ONLY way to make sure you don't get scammed is to STAY FAR AWAY from scammers. If you find one... LEAVE! 2) Scammers CANNOT force you to stay or force you to drop items or participate. If you get scammed it is because YOU choose to allow it to happen. You can choose to avoid scams by LEAVING! 3) You can /msg a /mod to let them know about a scam, but only message them ONCE. They may be busy dealing with other things, so don't spam them. Just leave the area where the scammer is! 4) If a mod does come to punish the scammer, they will probably also punish all the people participating in the scam. It is against the rules to even be NEAR a drop game, so make sure you LEAVE!! 5) Even if a scammer gets away with a scam right now, they will probably get caught eventually. Don't worry about it. Stay away from them, warn your friends to stay away from them, and you won't be scammed. 6) Posting on the forums about drop games or scams doesn't do anything. We or the moderators cannot punish people for something they didn't see . It's better to just leave the area and play somewhere safe. You may want to watch the following video by Vange: https://www.youtube.com/watch?v=3IJZjpRv6oY 7) Oh... and the most important thing... STAY AWAY FROM SCAMMERS. Use /ignore on any active scammers you see and then STAY FAR AWAY |
I recycled 200 EXTREMELY EXPENSIVE ITEM HERE. pls it was accident give back | Okay, unfortunately we most likely cannot give you your items back. If you recycled something, sorry to be blunt but it's YOUR PROBLEM. The game gives you ample warning when recycling items. |
I can't reset my password! I never got the email! | If you have a question regarding your account security, contact support. Also, when reporting this specific issue, be sure to provide the following information:
Sometimes, we have problems with hotmail, msn and outlook deleting our emails. You can avoid this problem by adding our address to the "Approved senders list". Add support@growtopiagame.com, support@growtopiagame.com, and noreply@growtopiagame.com, to the safe senders list. For instructions on how to do this, visit here: http://www.wikihow.com/Add-Approved-Senders-to-Hotmail (http://www.wikihow.com/Add-Approved-Senders-to-Hotmail) |
Help I saw @MODNAME here abuse his power!! | You probably didn't. But creating a thread here to shame the moderators that protect you is a bad idea. Email support and they will investigate EVERY report of moderator malpractice. This is NOT an issue for the forums. Threads harassing or abusing mods will be deleted and infractions will be given. |
There are inappropriate signs/ A player sweared at me! | Yikes. Excessive swearing and calling names is really bad. Don't do it! See the official response regarding this issue - and remember. We on the forums have no power to punish cussing players. |
I didn't get my gems that I ordered! Help | If you ordered gems via the automated IAP (in app purchase) system on iTunes/Android and didn't receive them, go ahead and email the support desk. They'll walk you through getting them any information they need to verify your purchase. However, most times, there shouldn't be any issue with the automated payment system. If you completed an offer on Tapjoy but didn't receive the gems, you'll have to open a ticket on their website with details about which offer it was/proof of completion. |
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