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  • YoMattyGT
    replied
    Originally posted by Maroczy View Post
    Haven't seen anyone with the same issue as ya. Dunno, I might be wrong. Go check it again, it might be that you didn't see it or have already gotten it and did whatever you wanted to do with it.

    And I'm pretty sure you aren't blacklisted by Support. Just be professional about it, I guess.
    I know I haven't gotten yet lol, no one has been on my account and I haven't played for ages, and ik what it is and I still haven't received it.

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  • Maroczy
    replied
    Haven't seen anyone with the same issue as ya. Dunno, I might be wrong. Go check it again, it might be that you didn't see it or have already gotten it and did whatever you wanted to do with it.

    And I'm pretty sure you aren't blacklisted by Support. Just be professional about it, I guess.

    Leave a comment:


  • YoMattyGT
    replied
    Originally posted by Astigmatisme View Post
    perhaps you got blacklisted by the support team.

    because they do that
    yeah but like a few days ago they replied to my other support ticket and fixed the issue, but not this one.

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  • 1NB4
    replied
    The support is a bot!

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  • Astigmatisme
    replied
    perhaps you got blacklisted by the support team.

    because they do that

    Leave a comment:


  • YoMattyGT
    replied
    Originally posted by Maroczy View Post
    I frequently call support and they usually answer in about 4 or so days.

    If you sent it 1 month ago, then they prolly skipped it by accident since there's so many tickets. That or your ticket was deemed irrelevant, what was your ticket about?
    About not receiving my ubi reward in xbox. Plus my ip got banned from some user idk who, and it took them less then a week to unban and respond to the ticket, so whats up Ubisoft???

    Leave a comment:


  • Zynek3
    replied
    Support is wierd, I've always had good response time with support, but when it comes to my best gt friend and I guess the whole community, it's just seems like support isn't "good". I find that wierd.

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  • Maroczy
    replied
    I frequently call support and they usually answer in about 4 or so days.

    If you sent it 1 month ago, then they prolly skipped it by accident since there's so many tickets. That or your ticket was deemed irrelevant, what was your ticket about?

    Leave a comment:


  • YoMattyGT
    replied
    Originally posted by SydeWeiz View Post
    You should try to contact one of the support specialists if you think that it had taken long, Either way, you can also resend your ticket if that does any good.
    See that's the problem, 99% of the support specialists here have pms off or are full and don't check messages.. Also would love a ubi staff to reply to this..

    Leave a comment:


  • SydeWeiz
    replied
    Originally posted by YoMattyGT View Post
    I’ve waited a month for support to reply and there is still no reply, I have started the support ticket one month ago. Come on, this is rediculous Ubisoft, you said Support would be faster with the new support members but no. It’s not it’s worser , old support was way much faster
    You should try to contact one of the support specialists if you think that it had taken long, Either way, you can also resend your ticket if that does any good.

    Leave a comment:


  • AkiRa208
    replied
    So true, bro.

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  • Punchas
    replied
    Probably depends on what kind of problem you are facing as I usually get an response from them in 2-3 days.

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  • DoctorNicK
    replied
    Have you ever considered how many messages they get all day

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  • CnatZ
    replied
    1 month the hell, I've never personally had a wait longer than a week to get a reply from support.

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  • HugeLock
    replied
    Originally posted by TurtlePirate View Post
    If they didn't respond in more than 2 weeks, then send them a message again, since they could help you this time.
    Actually, sending multiple tickets to support does nothing but bad, since they are probably flooded with tickets currently.
    Patience is the key, my friend! ❤

    Leave a comment:

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