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Type: Posts; User: Daewud

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  1. Replies
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    I'm personally saving up my Growtokens to...

    I'm personally saving up my Growtokens to purchase the Golden Pickaxe this time around.

    It looks simple yet awesome (sparkly), and also completes the Epic Quest.

    I may look into finishing my...
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    82

    As mentioned in your previous thread, the forums...

    As mentioned in your previous thread, the forums isn't the place to discuss support cases.

    We frequently monitor threads and provide no special treatment to players. All cases are handled in the...
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    The updated list of all Growtopia staff, support...

    The updated list of all Growtopia staff, support specialists and moderators can be found here:

    https://www.growtopiagame.com/forums/showthread.php?560126

    We try to update the list frequently so...
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    499

    Please refrain from opening multiple threads,...

    Please refrain from opening multiple threads, especially once they have been addressed and closed.

    I also invite you to go through the Growtopian Code located on our forums here.

    For any...
  5. There's been an official update regarding the...

    There's been an official update regarding the trading of game items for artwork and/or videos.

    You can access the forums post here: https://www.growtopiagame.com/forums/showthread.php?567870
    ...
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    499

    Hello Growtopians :hat: When handling cases,...

    Hello Growtopians :hat:

    When handling cases, we do indeed investigate into the reason for the ban and its legitimacy.

    The responses are similar because they all address the nature for the ban...
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    Sticky: Welcome to the Support Specialist team,...

    Welcome to the Support Specialist team, CommanderAly :hat:

    It's a pleasure working alongside you and I'm looking forward to the months to come.

    Your background is similar to mine, in that we...
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    220

    An update to the situation has been posted here...

    An update to the situation has been posted here.

    Please refrain from making duplicate threads in the future as it misguides players and clutters the forums.

    Also, we are still receiving your...
  9. Thread: Casinotopia

    by Daewud
    Replies
    8
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    270

    Hello Growtopians :hat: We're definitely...

    Hello Growtopians :hat:

    We're definitely working behind the scenes to rid the game of all illegal activity.

    Your reports and mass cooperation in assisting us catch all of these has been...
  10. Thread: Missing items

    by Daewud
    Replies
    26
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    736

    Hello Growtopians :hat: Only support staff is...

    Hello Growtopians :hat:

    Only support staff is able to offer assistance regarding hacked accounts, as the forums isn't the place to discuss this.

    When investigating claims, having AAP active...
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    Hello LilCapt :hat: Sorry to hear you didn't...

    Hello LilCapt :hat:

    Sorry to hear you didn't receive your purchase from our in-game shop!

    Response times can vary depending on priority and activity level, so it's normal at this time of year....
  12. Thread: lol

    by Daewud
    Replies
    17
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    402

    The initial thread was responded to and closed....

    The initial thread was responded to and closed. For reference, you can view it here:
    https://www.growtopiagame.com/forums/showthread.php?566211

    Any form of automation when farming isn't allowed,...
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    Hello Growtopians :hat: I would strongly...

    Hello Growtopians :hat:

    I would strongly advise that you all go through our official security tips guide:
    https://www.growtopiagame.com/faq/detail/how-to-keep-your-account-safe

    In the future,...
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    Hello JPXIE :hat: Apologies on the delayed...

    Hello JPXIE :hat:

    Apologies on the delayed response and for the system giving you some troubles.

    I assure you that the case has been filed properly and that all you need to do is await a...
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    268

    Hello Growtopians :hat: We take any form of...

    Hello Growtopians :hat:

    We take any form of bullying, racism and general inappropriate behavior very seriously. This includes the forums as well!

    Your reports do indeed get reviewed and handled...
  16. Hello Vrags :wave: Support staff has access to...

    Hello Vrags :wave:

    Support staff has access to game logs so we're able to see if a hacked case is legitimate.

    Items and/or worlds that have been stolen from the player are returned if there's...
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    For any reports, please get in touch with a...

    For any reports, please get in touch with a moderator who is online at the time.

    You're also able to use our /report system if there's no available moderator.

    Lastly, we do accept reports of...
  18. Hello Entho :hat: Sorry to hear that your...

    Hello Entho :hat:

    Sorry to hear that your account has been compromised!

    It's always unfortunate when we come across such cases. Though, the good news is that we're here to help.

    From your...
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    The AAP system adds an extra layer of security...

    The AAP system adds an extra layer of security that keeps your account safe as the "hacker" will need access to your email address login.

    What it doesn't prevent is poor user-end security, such as...
  20. Regarding the OP, Game Guardian recruitment has...

    Regarding the OP, Game Guardian recruitment has been opened for a limited time.

    You can view the post here: https://www.growtopiagame.com/forums/showthread.php?564256

    For all further discussion...
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    272

    For some perspective, the amount of reports of...

    For some perspective, the amount of reports of scams we receive through the game and tickets is quite high. It's naturally impossible to sort through all of them, so we have to prioritize what's...
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    Hello Omppu641 :wave: Could you wait a full 24...

    Hello Omppu641 :wave:

    Could you wait a full 24 hours and try again to see if the issue still persists?

    Sometimes changes to a world will mess with the /renderworld command and give you an...
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    261

    Hello TheMineWall :hat: For assistance you'll...

    Hello TheMineWall :hat:

    For assistance you'll need to contact support at https://support.ubi.com/en-US/games/5847

    You're also able to do that in-game on mobile by clicking on "Settings" and...
  24. Hello MinCody :hat: Please contact us at...

    Hello MinCody :hat:

    Please contact us at support and we'll look into changing the email on your account.

    I can definitely understand the frustration behind not being able to make changes to the...
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    The forums aren't the best place to get...

    The forums aren't the best place to get assistance concerning any issues you may be experiencing with the game.

    You're best bet is to contact us at support so that we're able to go over your case...
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