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  1. Regarding the OP, Game Guardian recruitment has...

    Regarding the OP, Game Guardian recruitment has been opened for a limited time.

    You can view the post here: https://www.growtopiagame.com/forums/showthread.php?564256

    For all further discussion...
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    207

    For some perspective, the amount of reports of...

    For some perspective, the amount of reports of scams we receive through the game and tickets is quite high. It's naturally impossible to sort through all of them, so we have to prioritize what's...
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    Hello Omppu641 :wave: Could you wait a full 24...

    Hello Omppu641 :wave:

    Could you wait a full 24 hours and try again to see if the issue still persists?

    Sometimes changes to a world will mess with the /renderworld command and give you an...
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    Hello TheMineWall :hat: For assistance you'll...

    Hello TheMineWall :hat:

    For assistance you'll need to contact support at https://support.ubi.com/en-US/games/5847

    You're also able to do that in-game on mobile by clicking on "Settings" and...
  5. Hello MinCody :hat: Please contact us at...

    Hello MinCody :hat:

    Please contact us at support and we'll look into changing the email on your account.

    I can definitely understand the frustration behind not being able to make changes to the...
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    278

    The forums aren't the best place to get...

    The forums aren't the best place to get assistance concerning any issues you may be experiencing with the game.

    You're best bet is to contact us at support so that we're able to go over your case...
  7. Thread: Lags on PC

    by Daewud
    Replies
    16
    Views
    574

    Hello Vale0203 :hat: Sorry to hear that you're...

    Hello Vale0203 :hat:

    Sorry to hear that you're experiencing some lag while playing Growtopian on your PC!

    Would you be able to send us a copy of the DxDiag and MSinfo so we could have look at...
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    Hello everyone :wave: You're able to refer to...

    Hello everyone :wave:

    You're able to refer to this thread which goes over BFG's and auto-farmers:

    https://www.growtopiagame.com/forums/showthread.php?546074

    You'll notice that the first...
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    Hello Nesqwik :hat: Have you tried connecting...

    Hello Nesqwik :hat:

    Have you tried connecting to the servers through Wi-Fi and mobile data?

    If it's an issue with your internet connection the mobile data will still allow you connection to the...
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    2,421

    I know it's been a while since you have posted...

    I know it's been a while since you have posted this, so I'm following up to make sure everything is alright!

    Please make sure that you have indeed contacted our support staff with all of the...
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    Without going into further detail about the...

    Without going into further detail about the specifics of our system, you do have the option to appeal a ban or suspension.

    A moderator that handled the in-game sanction could be answering the...
  12. It's best you contact support right away if you...

    It's best you contact support right away if you notice any suspicious activity with the account, which appears to be what you did.

    Make sure that you have provided us with your GrowID and details...
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    Hello Farmers2168 :wave: When you changed the...

    Hello Farmers2168 :wave:

    When you changed the address, how long did you wait before doing /renderworld?

    There's an update delay when you change something in the world and then render it.

    We...
  14. Thread: Gruw Knight

    by Daewud
    Replies
    26
    Views
    1,994

    Please avoid excessively bumping your thread as...

    Please avoid excessively bumping your thread as it comes off as spam.

    It's always best to add some extra content or expand on your original post, that way players can engage with you.

    Thank you...
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    Hello Growtopians :hat: You may be able to...

    Hello Growtopians :hat:

    You may be able to clear the Personal Settings password by uninstalling the app and clearing the game cache.

    PC players may need to delete the game folder, which also...
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    Hello EchoBlitz :hat: I'm fairly sure these...

    Hello EchoBlitz :hat:

    I'm fairly sure these past couple of days have been quite stressful for you considering your account was hacked.

    The suspension on the account is placed during our...
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    You're all welcome to rap in good fun, however...

    You're all welcome to rap in good fun, however please keep the lyrics PG and respectful.

    If the thread derails or doesn't follow these rules I'll be forced to close it.

    Now, time to let the...
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    We apologize that you're experiencing this issue,...

    We apologize that you're experiencing this issue, and we want to get everything sorted out for you.

    That said, response times can vary depending on activity period and priority. Rest assured that...
  19. Thread: Dark ticket bug

    by Daewud
    Replies
    1
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    228

    Hello MQMO :hat: Sorry to hear that you're...

    Hello MQMO :hat:

    Sorry to hear that you're experiencing some issues with the Dark Ticket during our Halloween event.

    Could you please contact us at support with further details about the Dark...
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    675

    Since it's been a few days, I would like to...

    Since it's been a few days, I would like to provide an update on the matter.

    I have let our team know about this and they're currently looking into it. I did test this with the balloon and...
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    Hello tatiswatiwan :wave: As the others have...

    Hello tatiswatiwan :wave:

    As the others have mentioned here, please make sure that once the Life Goal is completed that you turn it in.

    You'll need to wrench a Telephone and dial 12345 and...
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    675

    Hello QueenChloe! Thanks for reporting this to...

    Hello QueenChloe!

    Thanks for reporting this to us, and I have gone ahead and attempted this on my end.

    I'll also report it to our team for further testing to see if it's under certain...
  23. If you don't download any shady applications,...

    If you don't download any shady applications, practice good password security and also use AAP your account is nearly impossible to hack.

    We may be able to assist you at support if you do notice...
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    Poll: Let's keep all of the discussion regarding the...

    Let's keep all of the discussion regarding the new chat UI to one forum thread so that we're able to monitor the discourse.

    Any issues you may be experiencing can be expressed here, along with...
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    Hello there :hat: Are you using the new build...

    Hello there :hat:

    Are you using the new build from our website or is this a previous version of the game?

    Either way, give the new version on our website (with the updated chat UI) a go and see...
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