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  1. Replies
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    If you're experiencing an issue you're more than...

    If you're experiencing an issue you're more than welcome to reach out to support for assistance.

    The same is also extended in-game if you need assistance from one of our moderators that's online....
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    235

    The Super Broadcast system is automated in that...

    The Super Broadcast system is automated in that it detects inappropriate content and doesn't allow it to appear in our chat.

    For example, using words such as "password" will not show as they're...
  3. Hello Growtopians :hat: The GBC points reset...

    Hello Growtopians :hat:

    The GBC points reset issue has been addressed by NekoRei in a recent post on the forums.

    You can find that right here.

    Please refrain from opening multiple threads of...
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    472

    Please be reminded that if you don't have...

    Please be reminded that if you don't have anything nice to say, keep it to yourself!

    The forums is a place to have open and respectful discussions with others, even if at times you disagree.
    ...
  5. Closing the thread as only support is able to...

    Closing the thread as only support is able to assist regarding account inquiries or bans.

    Always be sure that the original account owner is the one making the request, for security reasons.

    If...
  6. You'll need to contact our support desk for any...

    You'll need to contact our support desk for any assistance regarding your account, as the forums isn't the place for that.

    You can do that directly on mobile by going into the options and then...
  7. Replies
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    7,493

    I would like to remind everyone that we're...

    I would like to remind everyone that we're monitoring this thread for any activity that isn't respectful and off-topic.

    We have allowed the thread and topic to continue, though this doesn't mean...
  8. Hello SIMULACRE :hat: Only our support staff...

    Hello SIMULACRE :hat:

    Only our support staff is able to assist regarding bans or suspensions through our ticketing system.

    If the ban was legitimate, we'll give you the reason for it....
  9. Let's please keep the discussion respectful and...

    Let's please keep the discussion respectful and civil, as we'll be monitoring posts.

    There's no need to insult others or shift the topic towards politics when the thread title states otherwise.
    ...
  10. Replies
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    164

    I'm glad to hear that we managed to get your...

    I'm glad to hear that we managed to get your issue sorted out, even though it took some time.

    We're always looking to improve response quality and wait times, however it can be tricky depending on...
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    Hello everyone :hat: I would to remind all of...

    Hello everyone :hat:

    I would to remind all of you here to be respectful and to stay on topic or the thread risks getting closed.

    We all need to respect each other and follow the forum rules....
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    Please be sure to use the /report feature and let...

    Please be sure to use the /report feature and let the moderators know of any illegal activity.

    When you report these worlds to us we get notified and go through them carefully for anything that...
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    I'm personally saving up my Growtokens to...

    I'm personally saving up my Growtokens to purchase the Golden Pickaxe this time around.

    It looks simple yet awesome (sparkly), and also completes the Epic Quest.

    I may look into finishing my...
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    As mentioned in your previous thread, the forums...

    As mentioned in your previous thread, the forums isn't the place to discuss support cases.

    We frequently monitor threads and provide no special treatment to players. All cases are handled in the...
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    The updated list of all Growtopia staff, support...

    The updated list of all Growtopia staff, support specialists and moderators can be found here:

    https://www.growtopiagame.com/forums/showthread.php?560126

    We try to update the list frequently so...
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    Please refrain from opening multiple threads,...

    Please refrain from opening multiple threads, especially once they have been addressed and closed.

    I also invite you to go through the Growtopian Code located on our forums here.

    For any...
  17. There's been an official update regarding the...

    There's been an official update regarding the trading of game items for artwork and/or videos.

    You can access the forums post here: https://www.growtopiagame.com/forums/showthread.php?567870
    ...
  18. Replies
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    Hello Growtopians :hat: When handling cases,...

    Hello Growtopians :hat:

    When handling cases, we do indeed investigate into the reason for the ban and its legitimacy.

    The responses are similar because they all address the nature for the ban...
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    Welcome to the Support Specialist team,...

    Welcome to the Support Specialist team, CommanderAly :hat:

    It's a pleasure working alongside you and I'm looking forward to the months to come.

    Your background is similar to mine, in that we...
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    An update to the situation has been posted here...

    An update to the situation has been posted here.

    Please refrain from making duplicate threads in the future as it misguides players and clutters the forums.

    Also, we are still receiving your...
  21. Thread: Casinotopia

    by Daewud
    Replies
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    310

    Hello Growtopians :hat: We're definitely...

    Hello Growtopians :hat:

    We're definitely working behind the scenes to rid the game of all illegal activity.

    Your reports and mass cooperation in assisting us catch all of these has been...
  22. Thread: Missing items

    by Daewud
    Replies
    26
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    826

    Hello Growtopians :hat: Only support staff is...

    Hello Growtopians :hat:

    Only support staff is able to offer assistance regarding hacked accounts, as the forums isn't the place to discuss this.

    When investigating claims, having AAP active...
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    Hello LilCapt :hat: Sorry to hear you didn't...

    Hello LilCapt :hat:

    Sorry to hear you didn't receive your purchase from our in-game shop!

    Response times can vary depending on priority and activity level, so it's normal at this time of year....
  24. Thread: lol

    by Daewud
    Replies
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    487

    The initial thread was responded to and closed....

    The initial thread was responded to and closed. For reference, you can view it here:
    https://www.growtopiagame.com/forums/showthread.php?566211

    Any form of automation when farming isn't allowed,...
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    Hello Growtopians :hat: I would strongly...

    Hello Growtopians :hat:

    I would strongly advise that you all go through our official security tips guide:
    https://www.growtopiagame.com/faq/detail/how-to-keep-your-account-safe

    In the future,...
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