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Type: Posts; User: Baskerville

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    Hi topro10, First of all, yes there is a delay...

    Hi topro10,

    First of all, yes there is a delay in the response time, and we're sorry for this. The team is working hard to answer everyone as soon as possible. For your specific case, I cannot...
  2. Sticky: Welcome to our new Customer Support Specialists LunaPurl and Kodrex!

    Hey Growtopians!

    As I had mentioned a while ago, we do have new Moderators in training and now I can proudly introduce you to our new Customer Support Specialists LunaPurl and Kodrex, who have...
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    Ticket Responses Currently Delayed

    Hello Growtopians,

    The last weeks were truly out of the ordinary. As you might remember in February we made some changes to the team. Some left, some just started working on Growtopia. During...
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    Account Security Incident on March 15th

    Hello Growtopians,

    In light of the recent events, I would like to give everyone a bit of clarity what happened today and what it means to you and your account.

    On March 15th we received reports...
  5. Sticky: Welcome to our new Customer Support Specialist Rimanah!

    Hey Growtopians!

    The recent weeks have been very eventful. Many game events were conducted, a lot of issue were resolved, new Guardians and Moderators joined, while many changes, especially to the...
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    Hi all, As the Awareness Event is already...

    Hi all,

    As the Awareness Event is already over, we've decided to close this topic.

    You can find the Social Media Posts on Facebook and Instagram and chime in there!

    ~ Baskerville
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    Hi all, As the Awareness Event is already...

    Hi all,

    As the Awareness Event is already over, we've decided to close this topic.

    You can find the Social Media Posts on Facebook and Instagram and chime in there!

    ~ Baskerville
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    Hi GEN As Neko said, this was never our...

    Hi GEN



    As Neko said, this was never our intent, and we apologize if this offended you and anyone else. It is important to spread awareness about this topic and the easiest way for us to do...
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    Hi all, We repurposed these accounts for the...

    Hi all,

    We repurposed these accounts for the time being for new mods in training :) To give you an understanding, mod accounts take a while to create as they need to be coded into the game more or...
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    Inventory :rolleyes:

    Inventory :rolleyes:
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    Team Changes

    Hello Growtopians!

    I would like to tell you about changes to the Canadian Team as well as to the Abu Dhabi Team in the next days. There is not one single reason why these happen at the same time,...
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    Valentines Week Compensation

    Hello Growtopians,

    As you may have experienced, we encountered some issues during the start of the Valentines Week. By opening a Golden Booty Chest you would receive 1 point, at 100 points you...
  13. Forum Adjustments Finalized

    Hey Growtopians,

    We've concluded all adjustments the Forum to increase the stability (please see my post above) and were able to sort out all issues that occurred during the adjustment period. As...
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    Hey FogStar, This should be resolved now,...

    Hey FogStar,



    This should be resolved now, can you please check again?

    ~ Baskerville
  15. Forum Adjustments for Increased Stability

    Hello Growtopians!

    As you might know already, we have been experiencing issues on the forum due to increased traffic, which were causing the forum to lag and create down times for some of you. We...
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    Datemaster's Rose issues and Golden Booty Chests

    Hi all,

    We were able to investigate the lag issues which were also causing some of you to crash and being disconnected. After identifying that Datemaster's Rose was causing these issues, and we...
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    Hello all, First, thanks to everyone for...

    Hello all,

    First, thanks to everyone for reporting this issue. It is important that this kind of problems are reported swiftly, so we can take action as soon as possible. With the last restart of...
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    Your post was removed, because of the quote of a...

    Your post was removed, because of the quote of a post that was removed for political discussion. Your comment itself was not the problem, but the forum will not delete quotes when the quoted thread...
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    Well, our policies say that if a player uses...

    Well, our policies say that if a player uses slurs, etc, they will be punished and not the world. But if you attack back instead of letting it go and report to support, you will also be punished. If...
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    Important Notice

    Hi all,

    Again, we want to emphasise that we're not going to close this topic. Acceptance and tolerance of diversity is important to Ubisoft and personally the idea to educate players on this topic...
  21. Poll: Hey all, This is pretty much the reason...

    Hey all,



    This is pretty much the reason why the team increased, or at least one of the most important ones. We have been able to increase the response time and overall moderation of the game...
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    Hey Ledsham, As we stated here...

    Hey Ledsham,



    As we stated here, we currently have no plans to shut the console version down. We know you all are disappointed and scared, but if a sunset of the Console version is going to...
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    An Update About the State of Consoles

    Hello Growtopians,

    We are aware that you are very interested in the future of Growtopia on consoles and our plans for it. We owe you an explanation for why there is no January Item of the Month...
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    1+2 are true :P kinda. I do very much like this...

    1+2 are true :P kinda. I do very much like this font as it's called the "most pretentious typeface". I don't use it on word documents (I stick with the normal formatting not to make everyone go...
  25. Winter Clash has returned! Super Startopians tomorrow and Block Bashers in February!

    230373

    Hello Growtopians!

    Winter Clash has returned in a whirlwind of snow and strife! What better way to start if off again than with a Startopia journey! Prep your starship and ready your...
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