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Type: Posts; User: Rimanah

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  1. Replies
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    Hello Growtopians :hat: We're currently aware...

    Hello Growtopians :hat:

    We're currently aware of the server issues and we are investigating the cause.

    You can stay informed on an update through the forums or our Twitter at:...
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    The 1-day subscription should still be available...

    The 1-day subscription should still be available to users granted that you're attempting to access the feature from a mobile device.

    Try reinstalling the app or clearing the game cache to see if...
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    Hope you had an awesome birthday with friends and...

    Hope you had an awesome birthday with friends and family :hug:

    Time goes by fast, so remember to enjoy every moment, even the little things!

    Also, did you have any cake? If so, what type was...
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    Hello :wave: This has been reported and we're...

    Hello :wave:

    This has been reported and we're currently looking into it.

    We don't have an ETA at the moment, but rest assured that it's being investigated.

    Our apologies on the...
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    This thread has run its course and will now be...

    This thread has run its course and will now be closed. In the future, please don't continuously bump/necro your own threads repeatedly.

    Please seek medical attention if you are experiencing any...
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    Hello Growtopians :hat: All tickets are...

    Hello Growtopians :hat:

    All tickets are handled in the ordered they're submitted through our system and based on priority. I have posted this several times before, but I'm always happy to...
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    Welcome back to Growtopia, and we hope you enjoy...

    Welcome back to Growtopia, and we hope you enjoy your stay again :hug:

    Don't hesitate to contact us at support if you need assistance or have any questions.

    Have fun, and remember to stay safe!
  8. Replies
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    Hello everyone :wave: All tickets are handled...

    Hello everyone :wave:

    All tickets are handled in the order they're received and based on priority, so there's nothing to worry about.

    In the future, you're always welcome to reach out to staff...
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    This is entirely correct and we have split tasks...

    This is entirely correct and we have split tasks so that we're to cover the entire range of responsibilities.

    It would be irresponsible to have everyone do as they please, so while some may be...
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    Would you be willing to PM me your ticket number...

    Would you be willing to PM me your ticket number so I can review that everything was addressed properly?

    Please keep in mind that we're not always able to restore items that may have been lost,...
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    Hello Growtopians :hat: If you don't have...

    Hello Growtopians :hat:

    If you don't have access to the world, the account is in no danger of being banned if the contents of the layout changes.

    That said, if you did have access you're always...
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    Just for clarification, we don't condone the use...

    Just for clarification, we don't condone the use of hacks or external clients that interfere with our game.

    If you do come across anything suspicious, please don't hesitate to reach out to a...
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    You can report illegal activity directly to us by...

    You can report illegal activity directly to us by sending a message from within the game. You're able to see which moderators are online by typing /mods in chat.

    There's also the option to wrench...
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    Without knowing the specifics of your case, I...

    Without knowing the specifics of your case, I can't comment at all on what happened.

    Since this is out of topic for the thread, you're always welcome to PM me to discuss this further.
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    There should be no reason your ticket hasn't been...

    There should be no reason your ticket hasn't been handled after all this time, assuming it's been submitted correctly.

    Would you be able to PM me your ticket number so I can look into it for you?...
  16. Thread: Gt crash

    by Rimanah
    Replies
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    190

    For issues related to the recent downtime, please...

    For issues related to the recent downtime, please post in this thread.

    The rest can either have their own post or you can contact us at support:
    https://support.ubisoft.com/en-US/games/5847
    ...
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    Servers Offline - Update

    Hello Growtopians :hat:

    We're currently aware that the servers are offline and we're looking into it.

    Our priority is getting this sorted out quickly so that we're able to get you all back...
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    Hello CallMeTray :hat: Sorry to have you...

    Hello CallMeTray :hat:

    Sorry to have you waiting this long, it's not usually standard so I want to check what's going on with your case.

    Could you please PM me your ticket number so that I'm...
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    Please submit threads in their appropriate...

    Please submit threads in their appropriate sub-forum, as this one goes here.

    I have gone ahead and moved it to the correct location for you.

    Thank you, and take care :cool:
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    Hello Growtopian :hat: That shouldn't be...

    Hello Growtopian :hat:

    That shouldn't be happening, and we certainly want to look into this for you!

    Could you please contact us at support and provide some additional details concerning your...
  21. Poll: Hello Growtopians :hat: Only Support Staff is...

    Hello Growtopians :hat:

    Only Support Staff is able to assist with compromised accounts and recovery of any stolen items and/or worlds.

    The forums isn't the place to discuss specifics or get...
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    Apologies on the delayed response concerning your...

    Apologies on the delayed response concerning your case and that your friend's as well!

    @Baskerville addressed the extended response times in the Announcements section here.

    We're currently...
  23. Thread: Growtoken?

    by Rimanah
    Replies
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    173

    Hello Skyrat :hat: Sorry to hear about your...

    Hello Skyrat :hat:

    Sorry to hear about your recent experience with the Role Up Quest! not being awarded to your account.

    Please contact us at support and we'll be more than happy to look into...
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    Hello Growtopians :hat: The Suggestion Box is...

    Hello Growtopians :hat:

    The Suggestion Box is reserved for all players with input on how we can improve and make changes to the game.

    This means that you'll either be in agreement or...
  25. Hello Pestic :hat: Sorry to hear that you're...

    Hello Pestic :hat:

    Sorry to hear that you're experiencing some issues with AAP in our game.

    We certainly want to assist you with this, and the part about not receiving a response is concerning....
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