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Thread: READ BEFORE POSTING - What we CAN and CAN'T help with.

  1. #1
    Master Sorcerer Sam Richardson's Avatar
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    Default READ BEFORE POSTING - What we CAN and CAN'T help with.

    Ok, this is something I've been debating on making for awhile, because after seeing so many posts in here that we can't help with, and having to turn people away I figured we should make a thread to highlight what to post and not post in this sub forum.

    ISSUES & COMMON RESPONSES
    IF YOU WERE BANNED/TAPED/CURSED/ - YOU CANNOT BE HELPED ON THE FORUMS! Sorry to be blunt but that's the way it is. For information regarding your punishment, contact the support desk! Threads asking why you were being punished will be deleted.

    Help! I've been hacked! Okay, no you probably haven't been hacked. It's up to you to keep your account secure. Please see this response from the support desk regarding being 'hacked'.

    Also, contrary to popular belief, hacking does not just happen. Here are some of the most common reasons that an account could end up compromised.

    * You got tricked into giving out your password to a player or website that promised free stuff if you did (these are ALWAYS scams, they just log on as you and steal your stuff)

    * You share a device with someone and forgot to erase your password when you logged off (they can simply click "enter" and log in as you!) (Beware of little brothers/sisters who just randomly play and use your items!)

    * You had an easy password that somebody guessed (Growtopia does lock out people who guess wrong a few times, so it's very rare this happens unless your password is VERY bad)

    * You trusted a friend or another player with your password

    * Someone watched you type in your password and remembered it
    This user scammed me! Ban him!/ This user is hosting a DROP GAME or illegal casino Alright. Honestly this is the most common thread we get around here. If you were involved in a scam, check out these steps on reporting it. Also, please NEVER create threads to target specific users.

    UPDATE: With the 'Systems Update', it's now possible to report worlds! Type /report and carefully read the disclaimer. If you feel a world is truly a scam, go ahead and report it!

    - Threads that are crated to bully / single out a player for being a scammer will be deleted, as it just leads to drama, which isn't permitted.

    The ONLY way to make sure you don't get scammed is to STAY FAR AWAY from scammers. If you find one... LEAVE!

    2) Scammers CANNOT force you to stay or force you to drop items or participate. If you get scammed it is because YOU choose to allow it to happen. You can choose to avoid scams by LEAVING!

    3) You can /msg a /mod to let them know about a scam, but only message them ONCE. They may be busy dealing with other things, so don't spam them. Just leave the area where the scammer is!

    4) If a mod does come to punish the scammer, they will probably also punish all the people participating in the scam. It is against the rules to even be NEAR a drop game, so make sure you LEAVE!!

    5) Even if a scammer gets away with a scam right now, they will probably get caught eventually. Don't worry about it. Stay away from them, warn your friends to stay away from them, and you won't be scammed.

    6) Posting on the forums about drop games or scams doesn't do anything. We or the moderators cannot punish people for something they didn't see . It's better to just leave the area and play somewhere safe. You may want to watch the following video by Vange: https://www.youtube.com/watch?v=3IJZjpRv6oY

    7) Oh... and the most important thing... STAY AWAY FROM SCAMMERS. Use /ignore on any active scammers you see and then STAY FAR AWAY
    I recycled 200 EXTREMELY EXPENSIVE ITEM HERE. pls it was accident give back Okay, unfortunately we most likely cannot give you your items back. If you recycled something, sorry to be blunt but it's YOUR PROBLEM. The game gives you ample warning when recycling items.
    I can't reset my password! I never got the email! If you have a question regarding your account security, contact support. Also, when reporting this specific issue, be sure to provide the following information:
    • Your IN GAME NAME
    • Your EMAIL ADDRESS
    • Your ISSUE (you can't change your password)

    Sometimes, we have problems with hotmail, msn and outlook deleting our emails. You can avoid this problem by adding our address to the "Approved senders list".
    Add support@growtopiagame.com, support@growtopiagame.com, and noreply@growtopiagame.com, to the safe senders list.
    For instructions on how to do this, visit here:
    http://www.wikihow.com/Add-Approved-Senders-to-Hotmail (http://www.wikihow.com/Add-Approved-Senders-to-Hotmail)
    Help I saw @MODNAME here abuse his power!! You probably didn't. But creating a thread here to shame the moderators that protect you is a bad idea. Email support and they will investigate EVERY report of moderator malpractice. This is NOT an issue for the forums.
    Threads harassing or abusing mods will be deleted and infractions will be given.
    There are inappropriate signs/ A player sweared at me! Yikes. Excessive swearing and calling names is really bad. Don't do it! See the official response regarding this issue - and remember. We on the forums have no power to punish cussing players.
    IF SOMEONE IS SWEARING AT YOU
    It's not technically against the rules to use swear words, but we have given you some tools so that you don't have to see them unless you want to. If someone is bothering you you should...

    * Turn your swear filter back on!
    Everyone seems to disable the swear filter (yes, we CAN tell you've done that) and then get upset that they are seeing naughty words. If you're not going to use the tools we give you, we can't help you, folks!

    * Use the /ignore command.
    You can use /ignore to make it so specific people can't talk to you. You won't see their PMs or the things they are saying in the chat log or broadcasts by them (I'm actually not 100% certain about the broadcasts... I'll get back to you on it). They WILL see a message that says you are ignoring them, though. This resets each time you log in. To use /ignore type the command followed by the name you wish to ignore. For example:

    /ignore Spongebobby

    This would make it so I would no longer receive messages from the player named "Spongebobby"

    Overall, you have to remember that there are lots of idiots and bullies in the world. When you come across one, it's best to just ignore them, and go find someone worth your time to interact with. The bullies and idiots will either figure out how to act like humans... or they won't. Don't let them make that YOUR problem.
    --

    Furthermore, if there are signs in a world harassing you or another player, email the support desk. Something will always be done about this.
    I didn't get my gems that I ordered! Help If you ordered gems via the automated IAP (in app purchase) system on iTunes/Android and didn't receive them, go ahead and email the support desk. They'll walk you through getting them any information they need to verify your purchase. However, most times, there shouldn't be any issue with the automated payment system.

    If you completed an offer on Tapjoy but didn't receive the gems, you'll have to open a ticket on their website with details about which offer it was/proof of completion.

    Also please refrain from posting personal information such as your IP address, email address or anything here. Players on the forums can't do anything with this data, and it could be putting you at risk. Only trust requests from the support desk for issues related to account security. Remember, the support desk will never ask for your password either.

    The official email address for the support desk is "Support@Growtopiagame.com" if you get an email from any other domain or username that is asking you for information related to your account, it's nothing official so please disregard it.

    Those are the most common ones, please think before posting.
    I'll be adding some more here as time goes on, I know few people will view this and the needless spam will ultimately keep coming, but if I can convince a few people to stop the pointless threads I'll feel like this is a job well done.

    Check this thread out for more common Q&A's.


    Remember when in doubt, email support.

    Sam/AV8R
    Last edited by Sam Richardson; 09-04-2016 at 06:44 PM. Reason: added info on Gems, IAP/tapjoy & /report
    Quote Originally Posted by Hamumu View Post
    It's not hard to follow the rules.
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  2. #2
    Master Sorcerer Conan's Avatar
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    Your posts are really easy to predict eh

    Every post you made that I saw emphasize that you just want to be a mod.

  3. #3
    Master Sorcerer Shragon's Avatar
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    I love all your posts and threads, keep up the good work.

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    Lesser Wizard Zebolt45's Avatar
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    Hello Sam! Well you have a good job to telling it. But if your dream to be a moderators you need hard work!

  5. #5
    Master Sorcerer CursedLobo's Avatar
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    Quote Originally Posted by Conan View Post
    Your posts are really easy to predict eh

    Every post you made that I saw emphasize that you just want to be a mod.
    I agree but disagree.

    I agree is because a thread was posted by someone else already and helped a lot of peopld. Creating another one of these threads shows that you want to be a mod.

    I disagree as well because this thread created by him was meant to help other players, so I cannot complain about that. More people who join the forums and are helpful is great.
    IGN: shETHx

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    When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down 'happy'. They told me I didn't understand the assignment, I told them they didn't understand life.
    "Sometimes the person who's been there for everyone needs someone to be there for them."

  6. #6
    Master Sorcerer iStolen's Avatar
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    Quote Originally Posted by Zebolt45 View Post
    Hello Sam! Well you have a good job to telling it. But if your dream to be a moderators you need hard work!
    Last edited by iStolen; 11-28-2015 at 12:40 PM.
    i pretty much don't play so yes bye
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  7. #7
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    Hi Sam. Just noticed that your thread is stickied. Great job! But, unfortunately, the part where 'I never received an email' lacks information. Yes, you've given a LOT already, but it requires more, such as Support's problem with people who currently uses Hotmail. Please add the way wherein Hotmail users could freely receive emails from the Support team, without having to check in the Spam area.

  8. #8
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    Wew, this has to be one of the most valuable stickies out there! Noice work mister AV8R




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  9. #9
    Master Sorcerer thegamer381's Avatar
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    Hey av8r, can u plz add stuff about ppl reporting hackers on here? Shouldn't you be reporting that stuff to the support desk???


    All my dragons, I have retired from dragcave.net:
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  10. #10
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    Quote Originally Posted by thepigfarmer View Post
    I only see it as a reminder, and most of this info is already stated in From the Support Desk but way more info is stated there just my opinion. Btw AV8R you might want to change the I can't reset my password since support they can not help you at all in that case. You can only reset your password at the password reset link and support has no access to the passwords.
    The support desk sticky is hardly something anyone reads when they first start the forums, it doesn't tell you what the actual thread is about, although it does include more information, this pinpoints something more specific and says what the thread is about.




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  11. #11
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    Quote Originally Posted by Conan View Post
    Your posts are really easy to predict eh

    Every post you made that I saw emphasize that you just want to be a mod.
    Agreed, all his posts are basically just copy and pastes.
    I’m alive......unfortunately.

  12. #12
    Lesser Wizard TheWildGirl's Avatar
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    Quote Originally Posted by Conan View Post
    Your posts are really easy to predict eh

    Every post you made that I saw emphasize that you just want to be a mod.
    I think he IS a mod. Super Moderator? Dude he sounds like one.

    - - - Updated - - -

    Quote Originally Posted by thegamer381 View Post
    Hey av8r, can u plz add stuff about ppl reporting hackers on here? Shouldn't you be reporting that stuff to the support desk???
    Nice avatar and meme over there.


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  13. #13
    Master Sorcerer thegamer381's Avatar
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    If you get taped/cursed BY ANOTHER PLAYER should that go on the forums?
    Also whats with all the low rates on this thread?


    All my dragons, I have retired from dragcave.net:
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  14. #14
    Lesser Wizard Iksanroku's Avatar
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    Quote Originally Posted by Zebolt45 View Post
    Hello Sam! Well you have a good job to telling it. But if your dream to be a moderators you need hard work!


    He is a mod..... Pixelmorph
    IGN : DoYouKnowIt (literally)
    Im noob pluz dunate
    got hacked 3 times.... Started to rebuild my EMPIRE!!!


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  15. #15
    Master Sorcerer Sam Richardson's Avatar
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    I just updated this thread with some new information based on the forum layout change.

    To all of you who read this and obeyed it, thank you! You are saving us moderators time from having to delete / move threads
    Quote Originally Posted by Hamumu View Post
    It's not hard to follow the rules.
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  16. #16
    Lesser Wizard FlappybuddyGT's Avatar
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    Thank you AV8r we will take note

  17. #17
    Lesser Knight CrazyGrandma's Avatar
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    SIR YES SIR! YOUR RULES ARE CLEARER THAN GLASS CLEANED 1000X TIMES!
    My Goals in Growtopia

    -Reach level 40= 40/40 (Done)
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  18. #18
    Master Sorcerer Frenzies's Avatar
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    Quote Originally Posted by Iksanroku View Post
    He is a mod..... Pixelmorph
    Actually, he is AV8R. Pixelmorph is not a mod anymore. He got banned permanently.

  19. #19

    Default Are you one of the Growtopia Staff??

    (No Offense) becuz you talk like you are one but if you are one of them then its great thx for helping us also say thx to seth and hamumu cuz they create this game

  20. #20
    Lesser Wizard FlappybuddyGT's Avatar
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    Oh ok then we are on our own for random stuff that u can't fix?

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