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Thread: Useful Tips for Advanced Account Protection

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  1. #1
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    Default Useful Tips for Advanced Account Protection

    Hello Growtopians,

    Thanks for using the Advanced Account Protection (AAP) feature to secure your accounts.

    We browsed through some threads and found out that, unfortunately, some of you are experiencing a variety of issues while trying to enable AAP. We decided to make this post in order to answer most of your questions and provide you with detailed instructions on what to do before opting-in for Advanced Account Protection.

    • Check if you have verified the email address. Search through your inbox “Growtopia” and see if you have verified your email.
    • Check if that is the correct email address. Go here, put your registered email address and see if you have received the email at the correct email address.
    • If you have lost access to your email or you believe you have mistyped it (gemail.com rather than gmail.com), please check out our FAQ here.
    • Check if your mailbox is full. Make sure you have enough space to receive an email from us! Delete email that you don’t need.
    • Check your Spam/Junk email folder. Sometimes, our emails may end up there.
    • Whitelist no-reply@mail.growtopiagame.com in your email. This will make sure that an email from us won’t end up in your Spam/Junk email folder.
    • Keep in mind we have noticed that hotmail.com users are experiencing some delays. That is not caused by Growtopia, but it is an issue on Hotmail's side.



    Feel free to reply to this thread with an issue you might have experienced and we will get back to you as soon as possible, but please make sure that you have followed all the steps above. Additionally, feel more than free to share your tips & advice on what you have done and found the email from us.


    -The Growtopia Team

  2. #2
    Master Sorcerer Viju's Avatar
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    Is giving a bump helpful? LOL.
    Unofficial Growtopia Trailer 4 below!

    In-Game Name: Viju
    Content Moderator at Growtopia Wikia since November 23, 2018
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  3. #3
    Master Sorcerer Tycan's Avatar
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    Quote Originally Posted by Mijuki04 View Post
    Is giving a bump helpful? LOL.
    Yes stickied threads badly need bumps!
    IGN: Tycan
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    (ง'̀-'́)ง

  4. #4
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    Default

    I have tried sending multiple e-mails to myself to enable the authentication feature to no avail. The first time I tried it on the 1st of April it worked but when I went to activate it the link had expired; ever since then, no mail, not even in the spam but I have whitelisted Growtopia anyways.

    Is there an issue on your end or mine because my email address links to my account. Maybe I'll uninstall the game and try that. I'll update this post when I've tried.

    Update: Nope, still no email.

  5. #5
    Lesser Wizard Z50J's Avatar
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    Default

    Sometimes it takes a few minutes for the mail to come. But its worth waiting

  6. #6
    Lesser Knight Qupe's Avatar
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    Default

    + Buuuuump
    Qupe-

  7. #7
    Serf CrocoTwinkle's Avatar
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    Default Nice

    Quote Originally Posted by Mijuki04 View Post
    Is giving a bump helpful? LOL.

    Is help full IAM wanna protect my Growtopia account

  8. #8
    Squire MrMartinike's Avatar
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    Bumpy bump?

  9. #9

    Post How can I disable Advanced protection?

    How can I disable protection?

    - - - Updated - - -

    How can I disable protection?

  10. #10
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    Default

    Hello Growtopians,

    If you have requested an Email change, Password change or account verification and got the "Invalid Request" error, please resubmit your request.
    Note that these links expire in 30mins.

    - The Growtopia Team

  11. #11
    Serf
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    Default Hello mitch

    M1tch hello all mods and peoples I wanna say to you guys that one guy scammed me 1dl he making casino worlds fake gems websites drop games and lots of scamings he's name [deiking19] be smart don't mess him trap

  12. #12
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    woah technology

  13. #13
    Master Sorcerer FDMGamer's Avatar
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    Default

    I used a fake/random gmail acount when i started gt. Didnt know Ill be playing this for 2 years.
    So there no way to change my password and if I forgot my pass, my account is gone.
    Is there any ways to fix it?
    Name: FRADM
    Level: 82
    Guild: RSP (BEST GUILD)

  14. #14
    Master Sorcerer
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    I’m struggling with the verification. Automated link reads invalid or won’t finish loading at all. Recently changed ISPs; the issue started with the old network. Contacted GT Staff and was pointed to this thread. Anyone know what I can do?

    EDIT: Ignore me. Issue is resolved. The post stays just in case an answer comes in for anyone else experiencing this problem.

  15. #15
    Knight FTDkentut's Avatar
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    Default

    Quote Originally Posted by FDMGamer View Post
    I used a fake/random gmail acount when i started gt. Didnt know Ill be playing this for 2 years.
    So there no way to change my password and if I forgot my pass, my account is gone.
    Is there any ways to fix it?
    Do you have any older reciepts for gem purchase made with your account ? you need 2-3 reciepts

    Here is answer from faq
    https://growtopiagame.com/faq/detail...an-i-change-it

    - - - Updated - - -

    Quote Originally Posted by Zrills View Post
    M1tch hello all mods and peoples I wanna say to you guys that one guy scammed me 1dl he making casino worlds fake gems websites drop games and lots of scamings he's name [deiking19] be smart don't mess him trap
    It's useless to report someone in forum.
    Basic Information




    My discord : FTD#0623




  16. #16
    Lesser Wizard Andromalius's Avatar
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    Default Gmail user having issues.

    I use gmail and I get the email: but the links send me to a blank page, and the IP does not get whitelisted.

  17. #17
    Lesser Knight
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    Post

    there's no way on removing AAP?

  18. #18
    Lesser Wizard
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    Default

    There is honestly no need for a guide, it's the easiest thing ever.
    IGN: Endearing
    Goals: Golden Angel Wings

    "I was born with the gift to not give a f***" - Russell Westbrook

  19. #19
    Lesser Knight Metrix's Avatar
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    Default

    Is there a way to see what IPs have been whitelisted on your account and remove them?

  20. #20
    Master Sorcerer MineDeath's Avatar
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    Default

    Dont forget to keep your passwords safe guys. One way would be by making complex password to really get the hackers scratching their heads !.

    Just include the symbol @ and numbers in your passwords next time to make them harder to guess.

    Now go forth, and create the most complex password ever!.


    Quote Originally Posted by Andromalius View Post
    I use gmail and I get the email: but the links send me to a blank page, and the IP does not get whitelisted.
    Are you sure? I use gmail and it works just fine for me. Try checking your network connection or gmail settings. Either that, or you can contact support.
    Last edited by MineDeath; 09-18-2019 at 04:01 AM.
    IGN - MineDeath
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