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Thread: What To Do If Your Items Are Lost After The Maintenance [MERGED THREAD]

  1. #1
    Master Sorcerer Imunity's Avatar
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    Question More info please

    Could someone of the devs make a thread about what happened? Why do we have 1-2h progress lost? Why some people lost their items?
    IGN: Imunity

  2. #2
    Lesser Wizard
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    Default

    ikr what the **** i lost my builder's lock i could have lost more items just waiting to be noticed

    edit: just noticed my fuel packs that i used is gone!!!

  3. #3
    Administrator Kairos's Avatar
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    Quote Originally Posted by Imunity View Post
    Could someone of the devs make a thread about what happened? Why do we have 1-2h progress lost? Why some people lost their items?
    Hello,
    There was a server hiccup earlier, the reason why the game went down. Upon checking, the dev team found some issue that needed some more time to fix, that is why the game was put to maintenance mode. We have banned some worlds that are still under investigation, but we will release them within 24 hours.

    Since the server was unstable, there were most probably some activities that weren't able to save, but the items shouldn't be lost and just go back to where it should be before the server went down.
    If you are sure that you lost your item, same with Penguin12, please send a message to Support. They should be able to track your items for and give them back to you.

    As always, thanks for the patience, guys!
    "Instead of seeing what they want you to see, you got to open your brain to the possibilities." - King Bumi.

  4. #4
    Lesser Wizard
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    Default

    Can u show a link to support

  5. #5
    Master Sorcerer RaySia's Avatar
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    Quote Originally Posted by Overdrive View Post
    Can u show a link to support
    Email support@growtopiagame.com



  6. #6
    Master Sorcerer
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    Default

    Quote Originally Posted by Kairos View Post
    Hello,
    There was a server hiccup earlier, the reason why the game went down. Upon checking, the dev team found some issue that needed some more time to fix, that is why the game was put to maintenance mode. We have banned some worlds that are still under investigation, but we will release them within 24 hours.

    Since the server was unstable, there were most probably some activities that weren't able to save, but the items shouldn't be lost and just go back to where it should be before the server went down.
    If you are sure that you lost your item, same with Penguin12, please send a message to Support. They should be able to track your items for and give them back to you.

    As always, thanks for the patience, guys!
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  7. #7
    Squire cyberwolf888's Avatar
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    Default Gems & Item Lost After Maintenance

    Dear Support,
    After Maintenance i lost my item in my account pekerja111.
    Not just lost my item but my gems was reset before i farming.
    this is the timelime how i lost my item.
    Yesterday about 21.00 GMT +8 i just farm pinball in world IRREZZ2 and then the server maintenance.
    Item that i lost:

    1. Pinball Bumper
    2. Comet Dust
    3. Red House Enterance
    4. Aurora
    5. Hour Glass
    6. Pinball Bumper Seed
    7. Wind Essence
    8. Air Robinsons
    9. Crimsom Eagle Wing
    10. Cosmic Cape
    11. Dear Jhon Tractor
    12. Rayman's Fist
    13. Zraei's Dragoscarf

    PLEASE trace back my item. I do work hard to get those item.

  8. #8
    Master Sorcerer iAngelBear's Avatar
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    Default can devs make some announcement regarding mags

    people are starting this hoax about devs removing mags and that your mag could potentially be erased. it would be appreciated if someone with authority could make an official announcement to refute these claims.
    Ariana of Legend (aariana_gt on instagram!)
    Level: 125

  9. #9
    Squire cyberwolf888's Avatar
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    Quote Originally Posted by Kairos View Post
    Hello,
    There was a server hiccup earlier, the reason why the game went down. Upon checking, the dev team found some issue that needed some more time to fix, that is why the game was put to maintenance mode. We have banned some worlds that are still under investigation, but we will release them within 24 hours.

    Since the server was unstable, there were most probably some activities that weren't able to save, but the items shouldn't be lost and just go back to where it should be before the server went down.
    If you are sure that you lost your item, same with Penguin12, please send a message to Support. They should be able to track your items for and give them back to you.

    As always, thanks for the patience, guys!
    its not back to where it shoul be before the server went down.
    my item was in my storage room before the server went down.
    already scan my wolrd with Growscan. i Lost Gems & raymans fist.

  10. #10
    Lesser Wizard
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    Angry What To Do If Your Items Are Lost After The Maintenance [MERGED THREAD]

    yesterday I was restocking my new SSP wold,so I drop all my items in backpack in the world and put dirt on it. now its gone. I lost my rayman,70+vends,speed,wolfspirit and many items.
    idk it will back or no 😭😭😭

  11. #11
    Squire cyberwolf888's Avatar
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    Not just mag ton of my gems was gone.
    And server went down without notice.
    Last edited by cyberwolf888; 10-22-2018 at 11:54 PM.

  12. #12
    Squire cyberwolf888's Avatar
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    Same with me man.
    Just lost items and all progress 2h before the server went down.

  13. #13
    Master Sorcerer LyveWyre's Avatar
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    Default

    Don’t panic - it is happening to a lot of people. Email support@growtopiagame.com and CLEARLY explain the situation.

  14. #14
    Lesser Wizard
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    Default

    can someone tell me how to delete this thread ??😅😅

  15. #15
    Lesser Wizard
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    Default A

    U got ur items back??

  16. #16
    Lesser Wizard Vannhav's Avatar
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    Default

    I also lost my mag
    GrowID: Vannhav
    Levels : 40

    Try your best do NOT give up

  17. #17
    Lesser Wizard
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    Default

    Quote Originally Posted by InvokerAngel View Post
    U got ur items back??
    not yet, no answer from support

  18. #18
    Lesser Wizard Vannhav's Avatar
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    Even worse, I didn’t get back the dls that I’ve used to buy mag :/
    GrowID: Vannhav
    Levels : 40

    Try your best do NOT give up

  19. #19
    Squire cyberwolf888's Avatar
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    Default What To Do If Your Items Are Lost After The Maintenance [MERGED THREAD]

    Name:  vendeep.png
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    Today after maintenance already lost my items & gems now my world

    I Dont know why my world get banned.

  20. #20
    Master Sorcerer Mr. Nobody's Avatar
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    Default

    Quote Originally Posted by Kairos View Post
    Hello,
    There was a server hiccup earlier, the reason why the game went down. Upon checking, the dev team found some issue that needed some more time to fix, that is why the game was put to maintenance mode. We have banned some worlds that are still under investigation, but we will release them within 24 hours.

    Since the server was unstable, there were most probably some activities that weren't able to save, but the items shouldn't be lost and just go back to where it should be before the server went down.
    If you are sure that you lost your item, same with Penguin12, please send a message to Support. They should be able to track your items for and give them back to you.

    As always, thanks for the patience, guys!
    Here you go
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