Can a @Mod actually investigate my situation? A one that has brain cells still working.

Previously i send my details and i got response & banned within 30minutes...

How is it possible to have a proper investigation within 30minutes anyways? And the employee that replied me said ‘You broke the lock off bossnova and now you’re trying to frame cNoobzGT’ like LOL, how funny can one person be? I literally laughed. I DID NOT HAVE CONTROL OVER MY ACCOUNT, did that person even know what getting hacked means?

And i’d like my purchase issue fixed once situation is looked at by a moderator who has some brain cells.