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Thread: Issue with changing account password/email

  1. #1
    Knight
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    Apr 2017
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    Default Issue with changing account password/email

    So, my friend tried to change his password, because someone knew it. When he wrote the details to change it, a message like this popped up:

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    Me and my friends thought it's just his problem, but when we tried to change our passwords, the same thing happened.

    Could this be fixed or something, cause it really bothers, especially those whose accounts got hacked or something.
    IGN: CasualDennis
    My Goals in this game:
    Have fun while doing nothing.

  2. #2
    Lesser Wizard Moksej's Avatar
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    Feb 2019
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    Default

    Make sure you wrote correct informations in the required fields if you're 100% sure that the information is right tell your friend to contact support desk.
    Help me decide what to write in here, please...

    Join my discord server: https://discord.gg/XBh8NcJ

  3. #3
    Master Sorcerer Caine's Avatar
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    Jul 2017
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    Default

    I has this issue aswell XD.
    I emailed them already. Nothing to do but wait.

    Name:  gmail isnt valid.PNG
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    I can't change my past. Thats why I live in the present and fix my future.

    Growtopian name- FurtherMaths

  4. #4
    Master Sorcerer Devour's Avatar
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    Jun 2019
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    Default

    Wow it's very buggy..

  5. #5
    Administrator NekoRei's Avatar
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    Jun 2018
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    Default

    Have you contacted customer support about this? Anyway, I will notify nplus1 about this and see if he can help you out.

  6. #6
    Knight
    Join Date
    Apr 2017
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    Default

    Quote Originally Posted by NekoRei View Post
    Have you contacted customer support about this? Anyway, I will notify nplus1 about this and see if he can help you out.
    Yes, we did contact c.s.
    IGN: CasualDennis
    My Goals in this game:
    Have fun while doing nothing.

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