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Thread: I cant login into my account

  1. #1
    Peasant FanGhost's Avatar
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    Unhappy I cant login into my account

    (Idk if I should post here my issue or in another where)
    So I tried to install gt on a new device I turnt on the advanced protection which sends a mail to my email but it didnot send I tried for hours but nothing happened my mail was empty it happend before but it worked after 1 hr but idk why dis time no work my growid:iamfanghost
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  2. #2

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    Idk I think ubisoft turned off the email thing.

    Rip...
    Happend to my friend too. He cant get into his computer
    Last edited by MayoLayo; 07-15-2019 at 12:21 AM. Reason: typo

  3. #3
    Lesser Wizard Winwood's Avatar
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    Hey,

    If this issue persists, you should contact support about this and see if they can fix it.

    If you’re on a handheld device, you can contact support through the support button in-game.
    Name:  AF489563-993B-4F32-BFD3-4B9A1C3ADE83.jpeg
Views: 88
Size:  384.3 KB

    If you’re on PC, you can contact support via this link:
    https://support.ubi.com/en-GB/games/5847

    Hopefully all goes well!
    “Optimism is the faith that leads to achievement”

  4. #4
    Peasant FanGhost's Avatar
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    Quote Originally Posted by Winwood View Post
    Hey,

    If this issue persists, you should contact support about this and see if they can fix it.

    If you’re on a handheld device, you can contact support through the support button in-game.
    Name:  AF489563-993B-4F32-BFD3-4B9A1C3ADE83.jpeg
Views: 88
Size:  384.3 KB

    If you’re on PC, you can contact support via this link:
    https://support.ubi.com/en-GB/games/5847

    Hopefully all goes well!
    I msged support but no answer till now I did before posying the thread and I still get no mails to my account ;-; I hope I can find way to play my account back it was too old but poor oof
    Hello There Im FanGhost
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  5. #5
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    Default

    Is it a Yahoo email by any chance?

  6. #6
    Lesser Wizard Winwood's Avatar
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    Default

    Quote Originally Posted by FanGhost View Post
    I msged support but no answer till now I did before posying the thread and I still get no mails to my account ;-; I hope I can find way to play my account back it was too old but poor oof
    The support team gets flooded with hundreds of tickets every single day and sometimes they might miss out on one or two entries, or they could just be busy with other people’s problems and they’re working round the clock to ensure the best player experience, so please be understanding with them! If they still do not get back to you in more or less a week, then it’s an appropriate timeframe to send another ticket. But do it only ONCE.
    “Optimism is the faith that leads to achievement”

  7. #7
    Peasant FanGhost's Avatar
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    Default ..........

    Quote Originally Posted by GrowStone View Post
    Is it a Yahoo email by any chance?
    No its gmail
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  8. #8
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    Quote Originally Posted by FanGhost View Post
    No its gmail
    Have you checked "Spam" inbox?

  9. #9
    Peasant FanGhost's Avatar
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    Default Yep bruh yep

    Quote Originally Posted by GrowStone View Post
    Have you checked "Spam" inbox?
    Yep nothing sent
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  10. #10
    Lesser Wizard Superparty's Avatar
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    Quote Originally Posted by FanGhost View Post
    Yep nothing sent
    If you've sent a support ticket you just have to sit and wait for Ubisoft's service to answer you. I've once sent out a ticket and I got replied to within 1 day of sending the email.

    Since you made the post today I recommend you wait for now. If they don't reply in a longer time (a few days) then you should send a ticket once more.

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