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Thread: Support ignores my mails

  1. #1
    Lesser Wizard Berzox's Avatar
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    Default Support ignores my mails

    I've been waiting over a month now for their response. I've sent multiple mails from the support page using 2 different emails. They just don't care anymore.. If someone could just help me i'd be thankful
    Im Lazy and dun like to Farm.

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    Master Sorcerer FyreX's Avatar
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    Quote Originally Posted by Berzox View Post
    I've been waiting over a month now for their response. I've sent multiple mails from the support page using 2 different emails. They just don't care anymore.. If someone could just help me i'd be thankful
    same here. Emailed the new support after they changed, it's been about 2 weeks and i still haven't gotten a response. RIP 10$ i guess
    | IGN: Graxum | Level: 80 |



    Quote Originally Posted by Seth View Post
    Update: I listened to TIMEONI (nice song..)
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    "Hey we just let all your private data get leaked, sorry about that. Now buy our IAP!"
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    and yet again growtopians surpass the known limit to collective autism

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    welcome to the 100 year queue.

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    Master Sorcerer FyreX's Avatar
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    Quote Originally Posted by Cheezy View Post
    welcome to the 100 year queue.
    2b2t regular queue be like
    | IGN: Graxum | Level: 80 |



    Quote Originally Posted by Seth View Post
    Update: I listened to TIMEONI (nice song..)
    Quote Originally Posted by DynPlaysGT View Post
    "Hey we just let all your private data get leaked, sorry about that. Now buy our IAP!"
    Quote Originally Posted by AsteroidSpam View Post
    and yet again growtopians surpass the known limit to collective autism

  5. #5
    Lesser Wizard Berzox's Avatar
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    Now for the good news: after the changes we applied in May, our average response time for support tickets has been reduced to 19 hours! We’re finally meeting our target of replying to you within a day!
    - Growtopia
    Im Lazy and dun like to Farm.

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    Quote Originally Posted by Berzox View Post

    Now for the good news: after the changes we applied in May, our average response time for support tickets has been reduced to 19 hours! We’re finally meeting our target of replying to you within a day!
    - Growtopia
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    am i a joke to you?

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    Lesser Knight FreSwe's Avatar
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    Default LOL

    Quote Originally Posted by Cheezy View Post
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    am i a joke to you?
    LOL THIS WAS SO FUNNY!!!!!

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    Quote Originally Posted by Berzox View Post

    Now for the good news: after the changes we applied in May, our average response time for support tickets has been reduced to 19 hours! We’re finally meeting our target of replying to you within a day!
    - Growtopia
    Proceeds to take a month

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    Master Sorcerer Chopin's Avatar
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    Quote Originally Posted by Berzox View Post
    I've been waiting over a month now for their response. I've sent multiple mails from the support page using 2 different emails. They just don't care anymore.. If someone could just help me i'd be thankful
    Support is often really busy and might overlook your emails. But do keep in mind that spamming the support email IS against Ubisoft's ToS and can get you suspended so please refrain from sending too many.
    I aced the LSAT

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    Lesser Wizard Berzox's Avatar
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    Quote Originally Posted by Chopin View Post
    Support is often really busy and might overlook your emails. But do keep in mind that spamming the support email IS against Ubisoft's ToS and can get you suspended so please refrain from sending too many.
    Support has overlooked ALL of my mails. When creating forum posts about it, forum guardians has themself suggested that i should send them another.
    Im Lazy and dun like to Farm.

  11. #11
    Lesser Wizard CanYaNot's Avatar
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    Default Support page

    Did you use the new support page? The link can be found here: https://support.ubi.com/en-GB/games/5847
    Come Join Secret Santa 2019!

  12. #12

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    Interesting, i've got answer from support within a day. Why would they overlook your question?

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