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Thread: How To Contact Support Desk

  1. #1

    Question How To Contact Support Desk

    Since the new support system is already introduced and previous thread is a bit outdated I'll try to sum up all with the latest information.

    Firstly, check out the FAQ if your question is already answered. (FAQ: https://growtopiagame.com/faq)


    To contact Support Desk:

    There's currently two way to contact with support desk, first one is creating ticket in game;
    • Click to Options
    • Then scroll down a bit
    • Click on Support
    • Check questions and keep scrolling down
    • Click on Contact Support


    Make sure to select the appropriate case to get faster and more effective response.

    Another way is to creating ticket through website: https://support.ubi.com/en-GB/games/5847?platform=9
    You should create or login to your Ubisoft account in order to send ticket using website.


    NOTE THAT BEFORE SENDING YOUR TICKET!

    1. Forums not the place! Putting up it first because players often come here to post their ban disputes and complaints. It's not where we discuss them and they should kept private. Don't get shocked if you don't see your thread after a few minutes as we delete them since it's violating The Growtopian Code.

    2. Support is https://support.ubi.com/en-GB/games/5847?platform=9 If you contact someone else, then nobody at Growtopia will get your message! Messaging NekoRei or moderators at Instagram directly isn't faster, it just means they forward you on to support.


    3. Tell them your name! Whether it's a GrowID or not, tell them what it is! Include the _123 at the end for guest accounts. This saves a huge amount of time! They don't have to spend time trying to hunt for your name or guessing what it is, and you don't have to wait 2 days just to get a "What's your name?" reply.

    4. Don't tell them your password! They don't need it, ever. Telling your password doesn't prove you own an account. They don't need it to unban you. They don't need it to make you a moderator. They don't need it! If anyone asks you for your password, they're trying to steal from you.

    5. Use your real email address! The new contact form has a box to put your email address in. If you type it in wrong, you won't receive any replies that support sends you! You will either be or so make sure you get it right!

    6. Be patient! Most of the time, they will reply within 2 days. It's usually less during the week, and can be more during weekends. During apocalyptic disasters it can be longer than that. If you send ticket them every 5 minutes asking why they haven't responded yet, all you do is make them mad, and slow them down. In fact, creating another ticket usually drops you to the back of the queue because of how the system works. So, try to stay calm and wait. Of course, if you realise you forgot to mention something (like your name), go ahead and add it to your ticket.

    7. Use the same email address! If you send multiple messages from different email accounts, about the same issue, it just gets really confusing for them. Again, you'll just slow them down. It's especially useful if you can use the email address connected with the GrowID you are asking about - in some cases they CANNOT talk to you from a different address!



    Don't contact with support desk in case:

    • You've been banned for solid reason and know why
    • You got scammed
    • You want to order a pizza
    • Ban discussion of another player
    Last edited by ByteCode; 12-29-2019 at 11:58 AM.

  2. #2
    Master Sorcerer Kranken's Avatar
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    aw, but i really want a pizza
    i am a pro

  3. #3

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    Second. Bumpity Bump.
    "If you are the smartest person in the room, then you are in the wrong room." - Confucius

  4. #4
    Master Sorcerer Slayer7's Avatar
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    Thanks for updating the thread, hope the other ones gets updated as well.

    btw

    Who should we contact if we would like to order pizza in growtopia ?
    Last edited by Slayer7; 01-18-2020 at 01:08 AM.
    wow nice picture

  5. #5
    Lesser Wizard
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    After reading this thread, I feel hungry even though it’s 2 AM I want a pizza
    Confidence is the key. If you do not believe in yourself, NOBODY will.

  6. #6
    Master Sorcerer TobyLerasco's Avatar
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    What's with ordering pizza?
    Discord: TobyLerasco#7386

  7. #7
    Master Sorcerer Chopin's Avatar
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    Mmmmm.... you're making me hungry.
    I aced the LSAT

  8. #8
    Master Sorcerer JimIzPro's Avatar
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    I REALLY NEED A PIZZA

    RISK - A Love Story | The Ruined (Growtopia Film)

    "The future belongs to those who believe in the beauty of their dreams."
    - Eleanor Roosevelt

  9. #9
    Lesser Wizard DoctorNicK's Avatar
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    Quote Originally Posted by TobyLerasco View Post
    What's with ordering pizza?
    Pizza is legendary
    Discord: Nicholas #5824
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    I want ring of shrinking

  10. #10
    Master Sorcerer Phantic's Avatar
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    Quote Originally Posted by Kranken View Post
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    aw, but i really want a pizza
    *byte writes a detailed, informative thread*
    *byte adds one joke about pizza*
    *whole thread is filled with pizza jokes xd*
    ”even the darkest night will end and the sun will rise."

    ign: phantic
    discord: darkphantic#7895


  11. #11
    Master Sorcerer Rimuoi's Avatar
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    Ooooof nice :v
    Someone pls make interesting thread
    Quote Originally Posted by Ruri Ichigyou View Post
    dating can't be done alone so let's do it together


  12. #12
    Lesser Wizard dragonoflegend's Avatar
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    Giving this support a bad review
    it does not allow us to order pizza
    so it is


    im maybe back
    A̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋ ̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋ ̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋ ̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋ ̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋̋

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