Results 1 to 12 of 12

Thread: How To Contact Support Desk

  1. #1
    Guardian ByteCode's Avatar
    Join Date
    Jan 2019
    Location
    Galaxy
    Posts
    523

    Question How To Contact Support Desk

    Since the new support system is already introduced and previous thread is a bit outdated I'll try to sum up all with the latest information.

    Firstly, check out the FAQ if your question is already answered. (FAQ: https://growtopiagame.com/faq)

    To contact support desk:

    There's currently two way to contact with support desk, first one is creating ticket in game;
    • Click to Options
    • Then scroll down a bit
    • Click on Support
    • Check questions and keep scrolling down
    • Click on Contact Support


    Make sure to choose correct topic on what happened to get more relevant reply about your case so the team can give you better service.

    Another way is to creating ticket through website: https://support.ubi.com/en-GB/games/5847?platform=9

    You should create or login to your Ubisoft account in order to send ticket using website.


    1. Forums not the place! Putting up it first because players often come here to post their ban disputes and complaints. It's not where we discuss them and they should kept private. Don't get shocked if you don't see your thread after a few minutes as we delete them since it's violating The Growtopian Code.

    2. Support is https://support.ubi.com/en-GB/games/5847?platform=9 If you contact someone else, then nobody at Growtopia will get your message! Messaging NekoRei or moderators at Instagram directly isn't faster, it just means they forward you on to support.


    3. Tell them your name! Whether it's a GrowID or not, tell them what it is! Include the _123 at the end for guest accounts. This saves a huge amount of time! They don't have to spend time trying to hunt for your name or guessing what it is, and you don't have to wait 2 days just to get a "What's your name?" reply.

    4. Don't tell them your password! They don't need it, ever. Telling your password doesn't prove you own an account. They don't need it to unban you. They don't need it to make you a moderator. They don't need it! If anyone asks you for your password, they're trying to steal from you.

    5. Use your real email address! The new contact form has a box to put your email address in. If you type it in wrong, you won't receive any replies that support sends you! You will either be or so make sure you get it right!

    6. Be patient! Most of the time, they will reply within 2 days. It's usually less during the week, and can be more during weekends. During apocalyptic disasters it can be longer than that. If you send ticket them every 5 minutes asking why they haven't responded yet, all you do is make them mad, and slow them down. In fact, creating another ticket usually drops you to the back of the queue because of how the system works. So, try to stay calm and wait. Of course, if you realise you forgot to mention something (like your name), go ahead and add it to your ticket.

    7. Use the same email address! If you send multiple messages from different email accounts, about the same issue, it just gets really confusing for them. Again, you'll just slow them down. It's especially useful if you can use the email address connected with the GrowID you are asking about - in some cases they CANNOT talk to you from a different address!


    Don't contact with support desk in case:

    • You've been banned for solid reason and know why
    • You got scammed
    • You want to order a pizza
    • Ban discussion of another player
    Last edited by ByteCode; 07-31-2019 at 04:50 PM.

  2. #2
    Master Sorcerer Kranken's Avatar
    Join Date
    Feb 2014
    Location
    Change forum location bro
    Posts
    9,169

    Default

    Name:  F6E362FE-5D9E-4FA9-A82C-269D48498401.jpeg
Views: 370
Size:  67.2 KB

    aw, but i really want a pizza

  3. #3
    Master Sorcerer Pokekid123's Avatar
    Join Date
    Aug 2018
    Location
    Singapore
    Posts
    1,987

    Default

    Second. Bumpity Bump.
    IGN [MOBILE/PC] Pokekid123

    Insta account: @pokekidgt

    I don’t farm. Just chill.

  4. #4
    Master Sorcerer Slayer7's Avatar
    Join Date
    Jul 2014
    Location
    Internet
    Posts
    2,819

    Default

    Thanks for updating the thread, hope the other ones get updated as well.

    btw

    Who should we contact if we would like to order pizza in growtopia ?
    wow nice picture

  5. #5
    Lesser Wizard
    Join Date
    Mar 2018
    Location
    Lebanon
    Posts
    269

    Default

    After reading this thread, I feel hungry even though it’s 2 AM I want a pizza
    Confidence is the key. If you do not believe in yourself, NOBODY will.

  6. #6
    Master Sorcerer TobyLerasco's Avatar
    Join Date
    Apr 2019
    Location
    Wonderland
    Posts
    2,489

    Default

    What's with ordering pizza?
    Join Forumers United, Join now!

    All for one and one for all, we are only as strong as we are united, as weak as we are divided.

  7. #7
    Master Sorcerer Chopin's Avatar
    Join Date
    Jun 2019
    Location
    Timmies
    Posts
    522

    Default

    Mmmmm.... you're making me hungry.
    To thine own self be true,
    and it must follow,
    as the night the day,
    thou canst not then be false to any man.


    I have read through Ubisoft's ToS and EULA, feel free to ask any questions!

  8. #8
    Master Sorcerer JimIzPro's Avatar
    Join Date
    Mar 2018
    Location
    Philippines
    Posts
    1,326

    Default

    I REALLY NEED A PIZZA
    This Growtopia film is still god damn relevant

  9. #9
    Lesser Wizard DoctorNicK's Avatar
    Join Date
    Jan 2019
    Location
    Connecticut
    Posts
    327

    Default

    Quote Originally Posted by TobyLerasco View Post
    What's with ordering pizza?
    Pizza is legendary
    Discord: Nicholas #5824
    Instagram: doctornick.gt
    IGN: DoctorNick
    Level: 73
    Guilds Owned: idiots (axolotl logo)
    Goals: Rushboard 200/200
    Goals: Become a moderator/help the community in any way
    I want ring of shrinking

  10. #10
    Master Sorcerer Phantic's Avatar
    Join Date
    Apr 2018
    Location
    Somewhere over the rainbow
    Posts
    763

    Default

    Quote Originally Posted by Kranken View Post
    Name:  F6E362FE-5D9E-4FA9-A82C-269D48498401.jpeg
Views: 370
Size:  67.2 KB

    aw, but i really want a pizza
    *byte writes a detailed, informative thread*
    *byte adds one joke about pizza*
    *whole thread is filled with pizza jokes xd*
    ”u say u don't care, but in ur heart, u really do."

    ign: phantic
    discord: darkphantic#7895
    public insta: @somedrunkasian plez follow

  11. #11
    Master Sorcerer Rimuoi's Avatar
    Join Date
    May 2019
    Location
    Indonesia, Bekasi
    Posts
    1,407

    Default

    Ooooof nice :v





    Growid: Rimuoi | Lvl: 63 And still noob
    like anime,manga & game


    Started in August?, 2018. But only recently joined the forums!
    Just a normal weeb


    Let's reach 2k post

  12. #12
    Lesser Wizard dragonoflegend's Avatar
    Join Date
    Aug 2019
    Location
    my minecraft world
    Posts
    126

    Default

    Giving this support a bad review
    it does not allow us to order pizza
    so it is


Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •