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Thread: Support is the worst

  1. #1
    Master Sorcerer YoMattyGT's Avatar
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    Default Support is the worst

    I’ve waited a month for support to reply and there is still no reply, I have started the support ticket one month ago. Come on, this is rediculous Ubisoft, you said Support would be faster with the new support members but no. It’s not it’s worser , old support was way much faster
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  2. #2
    Master Sorcerer TurtlePirate's Avatar
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    If they didn't respond in more than 2 weeks, then send them a message again, since they could help you this time.
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  3. #3
    Master Sorcerer HugeLock's Avatar
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    Quote Originally Posted by TurtlePirate View Post
    If they didn't respond in more than 2 weeks, then send them a message again, since they could help you this time.
    Actually, sending multiple tickets to support does nothing but bad, since they are probably flooded with tickets currently.
    Patience is the key, my friend! ❤
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  4. #4
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    1 month the hell, I've never personally had a wait longer than a week to get a reply from support.
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    Lesser Wizard DoctorNicK's Avatar
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    Have you ever considered how many messages they get all day
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    Master Sorcerer Punchas's Avatar
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    Probably depends on what kind of problem you are facing as I usually get an response from them in 2-3 days.
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    Lesser Wizard AkiRa208's Avatar
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    So true, bro.
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  8. #8
    Master Sorcerer SydeWeiz's Avatar
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    Quote Originally Posted by YoMattyGT View Post
    I’ve waited a month for support to reply and there is still no reply, I have started the support ticket one month ago. Come on, this is rediculous Ubisoft, you said Support would be faster with the new support members but no. It’s not it’s worser , old support was way much faster
    You should try to contact one of the support specialists if you think that it had taken long, Either way, you can also resend your ticket if that does any good.
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  9. #9
    Master Sorcerer YoMattyGT's Avatar
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    Quote Originally Posted by SydeWeiz View Post
    You should try to contact one of the support specialists if you think that it had taken long, Either way, you can also resend your ticket if that does any good.
    See that's the problem, 99% of the support specialists here have pms off or are full and don't check messages.. Also would love a ubi staff to reply to this..
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  10. #10
    Master Sorcerer Maroczy's Avatar
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    I frequently call support and they usually answer in about 4 or so days.

    If you sent it 1 month ago, then they prolly skipped it by accident since there's so many tickets. That or your ticket was deemed irrelevant, what was your ticket about?

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  11. #11
    Lesser Wizard Zynek3's Avatar
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    Support is wierd, I've always had good response time with support, but when it comes to my best gt friend and I guess the whole community, it's just seems like support isn't "good". I find that wierd.
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  12. #12
    Master Sorcerer YoMattyGT's Avatar
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    Quote Originally Posted by Maroczy View Post
    I frequently call support and they usually answer in about 4 or so days.

    If you sent it 1 month ago, then they prolly skipped it by accident since there's so many tickets. That or your ticket was deemed irrelevant, what was your ticket about?
    About not receiving my ubi reward in xbox. Plus my ip got banned from some user idk who, and it took them less then a week to unban and respond to the ticket, so whats up Ubisoft???
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  13. #13
    Master Sorcerer Astigmatisme's Avatar
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    perhaps you got blacklisted by the support team.

    because they do that
    h

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    The support is a bot!

  15. #15
    Master Sorcerer YoMattyGT's Avatar
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    Quote Originally Posted by Astigmatisme View Post
    perhaps you got blacklisted by the support team.

    because they do that
    yeah but like a few days ago they replied to my other support ticket and fixed the issue, but not this one.
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  16. #16
    Master Sorcerer Maroczy's Avatar
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    Haven't seen anyone with the same issue as ya. Dunno, I might be wrong. Go check it again, it might be that you didn't see it or have already gotten it and did whatever you wanted to do with it.

    And I'm pretty sure you aren't blacklisted by Support. Just be professional about it, I guess.

    A NEET but has a stable job at a cafe

    Would try to help whenever possible,except for trying to be social,of course.

  17. #17
    Master Sorcerer YoMattyGT's Avatar
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    Quote Originally Posted by Maroczy View Post
    Haven't seen anyone with the same issue as ya. Dunno, I might be wrong. Go check it again, it might be that you didn't see it or have already gotten it and did whatever you wanted to do with it.

    And I'm pretty sure you aren't blacklisted by Support. Just be professional about it, I guess.
    I know I haven't gotten yet lol, no one has been on my account and I haven't played for ages, and ik what it is and I still haven't received it.
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