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Thread: WHAT IS THE AVERAGE REPLY TIME FOR UBISOFT/GROWTOPIA SUPPORT?

  1. #1
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    Default WHAT IS THE AVERAGE REPLY TIME FOR UBISOFT/GROWTOPIA SUPPORT?

    Reply with an estimate or an exact answer : )

  2. #2
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    Default Bump

    Nudhdndndjejeje ejjejdjd jejejdjd djdidjd

  3. #3
    Lesser Wizard Nanimator's Avatar
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    I heard it varies, took some people months and some people days. Support is by far the weakest part of this game and it's community.
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    ~Joined Growtopia On 7-13-2015
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  4. #4
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    Thumbs down WELP!

    Quote Originally Posted by Nanimator View Post
    I heard it varies, took some people months and some people days. Support is by far the weakest part of this game and it's community.
    Faq
    Ill just use my phone to play then lol
    Since gt wants me to wait out my ban so badly.

  5. #5
    Master Sorcerer Devours's Avatar
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    2 years, if lucky half a year.
    jk
    3-5 days may vary

    I can see the fakes, so when I look in your direction
    Understand I'm seein' right through

    -IGN: Dvours


  6. #6
    Lesser Wizard Nanimator's Avatar
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    Quote Originally Posted by Fmfieldm View Post
    Faq
    Ill just use my phone to play then lol
    Since gt wants me to wait out my ban so badly.
    Sorry to break it to you, But that's illegal, it's ban evading.
    ~IGN: Nanimator
    ~Joined Growtopia On 7-13-2015
    ~Discord: Nanimator#6408

    https://youtu.be/ZPzsx3AdHpw

  7. #7
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    Default

    Depends on the type of issue.
    Bans are usually handled within days while other topics need weeks.

  8. #8
    Master Sorcerer Crunchyy's Avatar
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    Quote Originally Posted by Nanimator View Post
    Sorry to break it to you, But that's illegal, it's ban evading.
    if the person got autobanned because of the glitch - - - and its a device ban, i think its okay?
    otherwise yup

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  9. #9
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    Default Oh..

    Quote Originally Posted by Nanimator View Post
    Sorry to break it to you, But that's illegal, it's ban evading.
    Oh.. even if i use a different device.. and a different account..???
    IVE APPEALED ILL NEVER DO IT AGAIN, ITS THEIR FAULT THEY BANNED ME FOR NO REASON!

  10. #10
    Master Sorcerer Punchas's Avatar
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    It might take up to weeks to get an response from them as you are not the only one who tries to get in contact with them.

    And if you are going to play Growtopia without waiting until ban expires on your account or support unbans, you'll get yourself permanently suspended for it. Don't do that or it will only make things worse.

    Please calm yourself down and wait until support desk contacts you about this situation.
    Good leadership is a key to success and success is key to good leadership.

    IGN: Punchas
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  11. #11
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    Default omfg

    Quote Originally Posted by Punchas View Post
    It might take up to weeks to get an response from them as you are not the only one who tries to get in contact with them.

    And if you are going to play Growtopia without waiting until ban expires on your account or support unbans, you'll get yourself permanently suspended for it. Don't do that or it will only make things worse.

    Please calm yourself down and wait until support desk contacts you about this situation.
    The thing is, it ain’t my fault i got banned for no reason, its theirs, i didnt get banned manually, i got banned by the auto ban system.
    And their autoban system somehow doesnt know the difference between lag and hacks.
    I respect the support team as theyre working hard but like ***, why me.?????

  12. #12
    Lesser Wizard Bozoe977's Avatar
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    Quote Originally Posted by Fmfieldm View Post
    Reply with an estimate or an exact answer : )
    Mine usually took around 2 days. They were unrelated to bans but, that was 2 months ago, I’ve heard they take way longer now.

  13. #13
    Master Sorcerer Elyrion's Avatar
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    They replied within 24h for my refund request... (denied tho but worth a shot)
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