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Thread: My main account's email was changed and it wasn't hacked.

  1. #1
    Lesser Wizard AkiRa208's Avatar
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    Unhappy My main account's email was changed and it wasn't hacked.

    So i totally forgotten my main's password (because i always change it)I wanted to change but my email was removed from that growid. And i didn't got hacked because the worlds are still in my main account, and it's last online was 100+ days ago. Growtopia support can't help me because i sold my samsung phone which i am last logged in. i can send proofs that it's my account.
    "The pain you feel today will be the strength you'll have tomorrow."

    Steam: https://www.steamcommunity.com/id/vuzudota

  2. #2
    Master Sorcerer SydeWeiz's Avatar
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    Quote Originally Posted by AkiRa208 View Post
    So i totally forgotten my main's password (because i always change it)I wanted to change but my email was removed from that growid. And i didn't got hacked because the worlds are still in my main account, and it's last online was 100+ days ago. Growtopia support can't help me because i sold my samsung phone which i am last logged in. i can send proofs that it's my account.
    Do you have any payment proofs that are 6 months old, you can send it to support as proof.
    IGN: SydeEvil
    Discord: SydeEvil#2924

  3. #3
    Lesser Wizard AkiRa208's Avatar
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    Quote Originally Posted by SydeWeiz View Post
    Do you have any payment proofs that are 6 months old, you can send it to support as proof.
    I never bought gems because i don't know how to top-up XD.
    "The pain you feel today will be the strength you'll have tomorrow."

    Steam: https://www.steamcommunity.com/id/vuzudota

  4. #4
    Master Sorcerer SydeWeiz's Avatar
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    Quote Originally Posted by AkiRa208 View Post
    I never bought gems because i don't know how to top-up XD.
    Without a proof, they can't exactly help you. so... yeah...
    IGN: SydeEvil
    Discord: SydeEvil#2924

  5. #5
    Master Sorcerer Cloverlord's Avatar
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    This is a pretty bad situation you've gotten yourself into, and unfortunately, there isn't too much you can do to recover your account.

    Something you could try, is messaging support again and requesting a password hint - this may or may not help you figure out what your email was. If this doesn't work, you could try private messaging a moderator, and they might be able to help you out. However, you'll need to prove that it is your account, because they aren't going to give email details to just anyone -- for all they know, a hacker could be trying to get into your account via email.

    If none of the above works, your account is probably lost. I don't know of anything else that might get you back into it, so I really hope one of those works for you.
    IGN: Cloverlord
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  6. #6
    Lesser Wizard AkiRa208's Avatar
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    Default I need to change my email on my main account.

    The email was changed on my main and i have no idea on how to change it. I have proofs. And i need help retrieving my account.
    "The pain you feel today will be the strength you'll have tomorrow."

    Steam: https://www.steamcommunity.com/id/vuzudota

  7. #7
    Lesser Wizard AkiRa208's Avatar
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    Still need help. Bump
    "The pain you feel today will be the strength you'll have tomorrow."

    Steam: https://www.steamcommunity.com/id/vuzudota

  8. #8
    Lesser Wizard Kartosh's Avatar
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    Well, that means someone got into your email (the one you linked to your account), and that's pretty bad. Make sure to retrieve your email account first, and then open up a ticket with Ubisoft.
    Hello. My in-game name is Kartosh.

    Instagram: @Kartosh_GT
    Discord: Kartosh#5167

  9. #9
    Guardian Gatello's Avatar
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    Hey! Send a ticket to support with enough information, they may be able to help you change your email. Please state your GrowID as well.

    You can contact support with the following ways:


    Here's a link made by ByteCode about how to contact the support desk:
    https://www.growtopiagame.com/forums...t-Support-Desk

    Wishing you the best!

    Closing thread.
    Instagram: @gatello.gt
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