Page 1 of 2 12 LastLast
Results 1 to 12 of 14

Thread: My Growtopia account's been suspended.

  1. #1
    Master Sorcerer Skullifer's Avatar
    Join Date
    Jun 2017
    Location
    Finland
    Posts
    2,457

    Default My Growtopia account's been suspended.

    Hey, I know this isn't "the right place for reports" but I really don't know how to use the new support system.

    I just tried logging onto my Growtopia account, Skullifer, and noticed a suspension, caused by some other player. It's for 550 days, I don't even know the other dude and I can't wait that long to play the game again.

    If any staff member capable of helping me out would PM me to sort this out, I'd be forever grateful. For real, I tried using the ubisoft support page to report this but I guess I'm dumb enough to not be able to figure it out


    Can't help but miss the simpler days of emailing for reports

    UPDATE: The whole situation's been fixed, huge thanks to everyone for the help! Love y'all
    Last edited by Skullifer; 10-29-2019 at 10:42 AM.

    Contact Me:

    Thanks to Intensifies for the avatar!

  2. #2
    Master Sorcerer
    Join Date
    Apr 2019
    Location
    no have
    Posts
    571

    Default henlo

    I know this sounds stupid,
    try restarting your device

  3. #3
    Master Sorcerer Skullifer's Avatar
    Join Date
    Jun 2017
    Location
    Finland
    Posts
    2,457

    Default

    Quote Originally Posted by MystZ View Post
    I know this sounds stupid,
    try restarting your device
    Trying that right now, though I doubt it'll work, as this is an IP ban (I think at least lol)

    - - - Updated - - -

    Quote Originally Posted by MystZ View Post
    I know this sounds stupid,
    try restarting your device
    ...aaaand as I suspected, it didn't work. Worth a shot, though!

    Contact Me:

    Thanks to Intensifies for the avatar!

  4. #4
    Master Sorcerer
    Join Date
    Apr 2019
    Location
    no have
    Posts
    571

    Default henlo

    Quote Originally Posted by Skullifer View Post
    Trying that right now, though I doubt it'll work, as this is an IP ban (I think at least lol)

    - - - Updated - - -



    ...aaaand as I suspected, it didn't work. Worth a shot, though!
    dang it worked for someone else

    hope you get help soon
    also
    aren't suspensions 730 days?

  5. #5
    Master Sorcerer Skullifer's Avatar
    Join Date
    Jun 2017
    Location
    Finland
    Posts
    2,457

    Default

    Quote Originally Posted by MystZ View Post
    dang it worked for someone else

    hope you get help soon
    also
    aren't suspensions 730 days?
    Idk. This is for 550 days Idk how long it's originally been, haven't logged on in days.

    Contact Me:

    Thanks to Intensifies for the avatar!

  6. #6
    Master Sorcerer Xxdarkxjokerxx's Avatar
    Join Date
    Feb 2017
    Location
    somewhere in the world.
    Posts
    2,320

    Default

    You could easily just email the support team.

  7. #7
    Master Sorcerer Skullifer's Avatar
    Join Date
    Jun 2017
    Location
    Finland
    Posts
    2,457

    Default

    Quote Originally Posted by Xxdarkxjokerxx View Post
    You could easily just email the support team.
    Does that still work? Growtopia's directing me to a support webpage

    Contact Me:

    Thanks to Intensifies for the avatar!

  8. #8
    Master Sorcerer Xxdarkxjokerxx's Avatar
    Join Date
    Feb 2017
    Location
    somewhere in the world.
    Posts
    2,320

    Default

    Quote Originally Posted by Skullifer View Post
    Does that still work? Growtopia's directing me to a support webpage
    It’s somewhere on the support page

  9. #9
    Master Sorcerer MineDeath's Avatar
    Join Date
    Nov 2017
    Location
    Planet Malaysia
    Posts
    1,657

    Default

    Quote Originally Posted by Skullifer View Post
    Hey, I know this isn't "the right place for reports" but I really don't know how to use the new support system.

    I just tried logging onto my Growtopia account, Skullifer, and noticed a suspension, caused by some other player. It's for 550 days, I don't even know the other dude and I can't wait that long to play the game again.

    If any staff member capable of helping me out would PM me to sort this out, I'd be forever grateful. For real, I tried using the ubisoft support page to report this but I guess I'm dumb enough to not be able to figure it out


    Can't help but miss the simpler days of emailing for reports
    All you gotta do is contact the support team via email on growtopiagame.com and they will do the rest. Do note though, they may take up to 3 days to reply. Good luck bruh!.
    IGN - MineDeath

    If life were predictable it would cease to be life, and be without flavor .

    Instagram:
    Instagram Link!
    Discord:
    Discord Link!

  10. #10
    Lesser Wizard FrozenRiver's Avatar
    Join Date
    Sep 2015
    Posts
    109

    Default

    Have you been using a VPN to play Growtopia? It could result in some weird bans like that. Usually it's supposed to go away as soon as you disable the VPN so I doubt that this is the case. Anyway, if it's an unfair ban, then it should be removed pretty soon. Don't lose hope, because the support team's got your back... hopefully!
    IGN: Freze

  11. #11
    Super Moderator
    Join Date
    Aug 2019
    Posts
    26

    Default

    Hi, here's a guide to contacting support created by ByteCode. If you're still unsure, feel free to pm any of the guardians or the staff.

  12. #12
    Master Sorcerer Skullifer's Avatar
    Join Date
    Jun 2017
    Location
    Finland
    Posts
    2,457

    Default

    Quote Originally Posted by FrozenRiver View Post
    Have you been using a VPN to play Growtopia? It could result in some weird bans like that. Usually it's supposed to go away as soon as you disable the VPN so I doubt that this is the case. Anyway, if it's an unfair ban, then it should be removed pretty soon. Don't lose hope, because the support team's got your back... hopefully!
    Nope, I don't even have VPN. I'll try emailing.

    - - - Updated - - -

    Quote Originally Posted by Kailyx View Post
    Hi, here's a guide to contacting support created by ByteCode. If you're still unsure, feel free to pm any of the guardians or the staff.
    Ah, I must've missed this. Thank you!

    Contact Me:

    Thanks to Intensifies for the avatar!

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •