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Thread: How did I get hacked???

  1. #37
    Master Sorcerer MineDeath's Avatar
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    Quote Originally Posted by R4Z View Post
    Hope u get your items back but eh idk cuz it gt support.
    Good luck bruh. Be pateint, all good things will come to those who wait.
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  2. #38
    Master Sorcerer Pokekid123's Avatar
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    Quote Originally Posted by NekoRei View Post
    As long as your account is AAP enabled and your email matches (the email you used to contact customer support and the email you registered with your game account) you will still be able to get your items back. And also just as long as you immediately contact customer support after finding out you got hacked. So I suggest you contact them now ASAP.

    Also, please be careful in clicking unknown and suspicious links in the future.
    This clears it up. Yay you can get your items back
    "If you are the smartest person in the room, then you are in the wrong room." - Confucius

  3. #39
    Master Sorcerer SydeWeiz's Avatar
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    Quote Originally Posted by Jedaki View Post
    Have you ever contacted support yourself? They will never give any items you might have lost back if you're not a influencer or a known player.
    Told you guys, Wasn't wrong at all when I said support will give it back and also Odric wasn't too. So stop giving false information, there is a punishment for that.
    Last edited by SydeWeiz; 11-10-2019 at 03:22 PM.
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  4. #40
    Lesser Wizard
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    Quote Originally Posted by NekoRei View Post
    As long as your account is AAP enabled and your email matches (the email you used to contact customer support and the email you registered with your game account) you will still be able to get your items back. And also just as long as you immediately contact customer support after finding out you got hacked. So I suggest you contact them now ASAP.

    Also, please be careful in clicking unknown and suspicious links in the future.
    yooo you don't understand how happy this makes me

    I contacted support and they put my support status as 'waiting' don't know what it's meant to mean, maybe either i wait for someone or they are reviewing my case

    - - - Updated - - -

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    I'm just going to email support and be patient, hopefully its just support reviewing my account

    (This is an IP ban as I can't Log on to my phone either)

    "There's daggers in men's smiles"


  5. #41

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    Hello EchoBlitz

    I'm fairly sure these past couple of days have been quite stressful for you considering your account was hacked.

    The suspension on the account is placed during our investigation so that we're able to track everything without any activity interfering.

    Please be sure to include any added details to your support ticket and we'll use it in conjunction with your case.

    For future reference, it's best to contact support right away to avoid any delay and false information concerning your specific issue.

    Take care now!
    Growtopia Staff
    Support Specialist & Moderator
    @daewud.gt | Instagram

  6. #42
    Administrator NekoRei's Avatar
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    Since this issue is being addressed now I shall now close this thread.

    Top TIP: Enable your AAP for your protection! And if you get hacked immediately contact customer support. As long as your account is AAP-enabled (and the email address you used to connect with our CS team matches the email address you registered in the game) your stolen items will be given back to you.

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