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  1. #1
    Master Sorcerer Vale0203's Avatar
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    Default How incompetent is ubi support?

    My IP was randomly banned, I contacted ubi support. When the issue was finally solved, I thought that was the end of it. NOPE! I noticed that the wl was gone from my main farm. I didn't think much of it, just placed back. Password was also changed. Now I noticed a strange world in my worlds list - imsorryplayer. It pretty much explains itself. How incompetent is ubi support?

    Sure, you can say that I'm lying, choose not to believe this but it is as it is. I want an official response from ubisoft on what they did to allow this to happen.

    EDIT: To clarify, I found the wl being removed on September 28, if that helps somehow.

  2. #2
    Lesser Wizard Thiago's Avatar
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    Very. Give up on trying to get your stuff fixed

    - - - Updated - - -

    But then again, why would big man Ubisoft waste time on growtopia
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    Quote Originally Posted by Thiago View Post
    Very. Give up on trying to get your stuff fixed

    - - - Updated - - -

    But then again, why would big man Ubisoft waste time on growtopia
    You should really know that Ubisoft was once an indie dev (even now they call themselves "the biggest indie dev". Although they now expands to a full-blown AAA studio, they still have many branches for newer employees to learn about coding, game designing, administrating and the like before hopefully moving on to main departments. Growtopia happens to be one of their experimental playgrounds.

    Not saying this is either good or bad though.
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    Master Sorcerer R4Z's Avatar
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    Rate gt support between -10 and 0

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  5. #5
    Master Sorcerer Vale0203's Avatar
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    Quote Originally Posted by Notavailable View Post
    You should really know that Ubisoft was once an indie dev (even now they call themselves "the biggest indie dev". Although they now expands to a full-blown AAA studio, they still have many branches for newer employees to learn about coding, game designing, administrating and the like before hopefully moving on to main departments. Growtopia happens to be one of their experimental playgrounds.

    Not saying this is either good or bad though.
    But such stuff is totally unacceptable! What if the person actually took my items and worlds? Support doesn't return lost items, even though it is 100% their fault for leaking my logins. What if I had the same password on my bank account? Who would refund lost money?

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    Master Sorcerer Maroczy's Avatar
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    What did the world "IMSORRYPLAYER" have?

    Just curious,since you never know. :/

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    Would try to help whenever possible,except for trying to be social,of course.

  7. #7
    Master Sorcerer Vale0203's Avatar
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    Quote Originally Posted by Maroczy View Post
    What did the world "IMSORRYPLAYER" have?

    Just curious,since you never know. :/
    Just what it is right now. I didn't change anything.

  8. #8
    Master Sorcerer m456's Avatar
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    Quote Originally Posted by Vale0203 View Post
    But such stuff is totally unacceptable! What if the person actually took my items and worlds? Support doesn't return lost items, even though it is 100% their fault for leaking my logins. What if I had the same password on my bank account? Who would refund lost money?
    To be fair, if you use the same password for your bank account and lose your money, it's your fault.

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    Quote Originally Posted by Sfsuprafang View Post
    Is m456 a dog? Regardless, he still is a very intellectual being, that one might compare him to the likes of Jesus.

  9. #9
    Master Sorcerer Vale0203's Avatar
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    So in 2 days Odric didn't respond.

  10. #10
    Administrator Kairos's Avatar
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    Quote Originally Posted by Vale0203 View Post
    My IP was randomly banned, I contacted ubi support. When the issue was finally solved, I thought that was the end of it. NOPE! I noticed that the wl was gone from my main farm. I didn't think much of it, just placed back. Password was also changed. Now I noticed a strange world in my worlds list - imsorryplayer. It pretty much explains itself. How incompetent is ubi support?

    Sure, you can say that I'm lying, choose not to believe this but it is as it is. I want an official response from ubisoft on what they did to allow this to happen.

    EDIT: To clarify, I found the wl being removed on September 28, if that helps somehow.
    Hey Vale0203,

    Sorry to hear what happened to your account and thank you for letting us know. We're currently investigating what happened and will let you know on your ticket. We're also going to see if we can restore any items based on our policies.

    We're continuously trying our best to make sure that incident like you reported don't happen, but at this stage of the investigation we cannot comment on what exactly happened before we have concluded it.
    "Instead of seeing what they want you to see, you got to open your brain to the possibilities." - King Bumi.

  11. #11
    Master Sorcerer Vale0203's Avatar
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    Quote Originally Posted by Kairos View Post
    Hey Vale0203,

    Sorry to hear what happened to your account and thank you for letting us know. We're currently investigating what happened and will let you know on your ticket. We're also going to see if we can restore any items based on our policies.

    We're continuously trying our best to make sure that incident like you reported don't happen, but at this stage of the investigation we cannot comment on what exactly happened before we have concluded it.
    Thanks for the response! I didn't notice any items lost - and anyway, it is too late by now, I just want you to investigate what happened and take approporiate actions to prevent this from happening to other players.

  12. #12
    Master Sorcerer Vale0203's Avatar
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    Bumping this before it gets closed

  13. #13
    Master Sorcerer ezereal's Avatar
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    Quote Originally Posted by Vale0203 View Post
    My IP was randomly banned, I contacted ubi support. When the issue was finally solved, I thought that was the end of it. NOPE! I noticed that the wl was gone from my main farm. I didn't think much of it, just placed back. Password was also changed. Now I noticed a strange world in my worlds list - imsorryplayer. It pretty much explains itself. How incompetent is ubi support?

    Sure, you can say that I'm lying, choose not to believe this but it is as it is. I want an official response from ubisoft on what they did to allow this to happen.

    EDIT: To clarify, I found the wl being removed on September 28, if that helps somehow.
    don't ask them to check your logs or what not, they will just tell you it's a waste of their resources and time, and if they do they will just ban you because it's not their fault their anti cheat ain't able to help solve the case, it's your fault. Your welcome for not getting you banned longer because really, it's never their fault, they are in the office for the paychecks, not to solve your problem.
    IGN is Ezereal now. Feel free to add me in game Also check out my new Art Instagram growtopia account here : https://www.instagram.com/ezerealgt/...d=qpen3zu2x9np

  14. #14
    Master Sorcerer m456's Avatar
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    Quote Originally Posted by ezereal View Post
    they are in the office for the paychecks, not to solve your problem.
    But solving people's problems is why support even exists...

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    Quote Originally Posted by Sfsuprafang View Post
    Is m456 a dog? Regardless, he still is a very intellectual being, that one might compare him to the likes of Jesus.

  15. #15
    Master Sorcerer ezereal's Avatar
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    Quote Originally Posted by m456 View Post
    But solving people's problems is why support even exists...
    but why would they waste their resources on you? it's super important to them not to waste any resources and much easier to just say they can't find anything and ban you....
    IGN is Ezereal now. Feel free to add me in game Also check out my new Art Instagram growtopia account here : https://www.instagram.com/ezerealgt/...d=qpen3zu2x9np

  16. #16
    Master Sorcerer Vale0203's Avatar
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    Quote Originally Posted by ezereal View Post
    don't ask them to check your logs or what not, they will just tell you it's a waste of their resources and time, and if they do they will just ban you because it's not their fault their anti cheat ain't able to help solve the case, it's your fault. Your welcome for not getting you banned longer because really, it's never their fault, they are in the office for the paychecks, not to solve your problem.
    Someone is super salty

  17. #17
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    Quote Originally Posted by Vale0203 View Post
    Someone is super salty
    Someone super salty is speaking the truth tho.

    (2 of my cases have been closed without a response and it's been like 2-3 months)

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