Quote Originally Posted by Kairos View Post
Hey Vale0203,

Sorry to hear what happened to your account and thank you for letting us know. We're currently investigating what happened and will let you know on your ticket. We're also going to see if we can restore any items based on our policies.

We're continuously trying our best to make sure that incident like you reported don't happen, but at this stage of the investigation we cannot comment on what exactly happened before we have concluded it.
Thanks for the response! I didn't notice any items lost - and anyway, it is too late by now, I just want you to investigate what happened and take approporiate actions to prevent this from happening to other players.