Why did my support case get closed?

[EchoBlitz]

My message to support about me being hacked was closed and when i try to log in i am still suspended, i can't log in to my phone however it just got robbed so i have no phone now. But the closed my case on support without any message or notice what is going on?

[Punchas]

I assume that they will not be able to help you out if any kind of account information was leaked on your behalf although at least an answer regarding this whole situation would've cleared out a few things. Guessing that you'll have to wait for the staff to respond about it here if you are lucky enough.

[QueenChloe]

In some cases they have suspended acc while they investigate it. So maybe you get your stuff back.

[EchoBlitz]

In some cases they have suspended acc while they investigate it. So maybe you get your stuff back.

yh but why close the case

[QueenChloe]

yh but why close the case

Did you lie to them? If you say example i lost 10dl and you lost 8 then i'm sure you get banned forever. They see what your acc had and what you have done with that acc so if you did any illegal actions before got hacked or anything, then they saw it and banned you.

But, still, maybe they just investigate it and closed it for some unknown reason. Idk. Don't worry just yet. Wait.

[EchoBlitz]

Did you lie to them? If you say example i lost 10dl and you lost 8 then i'm sure you get banned forever. They see what your acc had and what you have done with that acc so if you did any illegal actions before got hacked or anything, then they saw it and banned you.

But, still, maybe they just investigate it and closed it for some unknown reason. Idk. Don't worry just yet. Wait.

Let's just hope they see this thread and get back to me as support are not messaging me or emailing me at all :/

[Moksej]

They are suspending accounts to investigate what lost and what was done, about the case maybe there was a technical problem and the response didn't go through, that means it didn't reach you

[RogueBounty]

however it just got robbed so i have no phone now

sorry for your loss.

why the heck can i not stop laughing at this casual "however"

[Vandaler]

But they closed my case on support without any message or notice what is going on?

They don't have to investigate your case since you are irrelevant, rip dude.. that's how things work in Growtopia sadly

[EchoBlitz]

sorry for your loss.

why the heck can i not stop laughing at this casual "however"

lol i laughed a little bit too ngl idk why im not worried at all about my phone, i guess its coz it has no value coz its locked lmao

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They don't have to investigate your case since you are irrelevant, rip dude.. that's how things work in Growtopia sadly

Nekorei even said that my case is being investigated but the support are giving me no updates at all on my case...

[Recheh]

lol i laughed a little bit too ngl idk why im not worried at all about my phone, i guess its coz it has no value coz its locked lmao

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Nekorei even said that my case is being investigated but the support are giving me no updates at all on my case...

I'd say give it a week before going full crazy ape on the support and get banned for atleast a reason this time.

Jokes aside, if they closed it then it means that they are investigating it and hopefully they didn't close it for being justified. (The ban)

[EchoBlitz]

I'd say give it a week before going full crazy ape on the support and get banned for atleast a reason this time.

Jokes aside, if they closed it then it means that they are investigating it and hopefully they didn't close it for being justified. (The ban)

I mean it has been a week already how much more time do i wait for

[Vandaler]

I mean it has been a week already how much more time do i wait for

LazGiz is his main acc and he locked most of you worlds (with his main acc).

Btw the WL in EchoBlitz was removed..

[SydeWeiz]

My message to support about me being hacked was closed and when i try to log in i am still suspended, i can't log in to my phone however it just got robbed so i have no phone now. But the closed my case on support without any message or notice what is going on?

Contact support specialist to look into your ticket once more.

[EchoBlitz]

LazGiz is his main acc and he locked most of you worlds (with his main acc).

Btw the WL in EchoBlitz was removed..

HOLD ON A MINUTE NOW ALL MY WORLDS ARE LOCKED BY A GUY NAMED RUZZIE WHAT HAPPENED

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HOLD ON A MINUTE NOW ALL MY WORLDS ARE LOCKED BY A GUY NAMED RUZZIE WHAT HAPPENED

Support took so long now the hacker was able to selll all the worlds he locked now how am i supposed to get my stuff back, will i even get my stuff back????

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Contact support specialist to look into your ticket once more.

Who is the support specialist, i can't contact support coz support is the one thats not doing anything at all

[Moksej]

Who is the support specialist, i can't contact support coz support is the one thats not doing anything at all

You can find support specialists in here.

[EchoBlitz]

You can find support specialists in here.

How do i contact them?

[Moksej]

How do i contact them?

Not sure. You can try messaging them on instagram or twitter, maybe they'll reply to you.

[R4Z]

Not sure i send a ticket about my case too. No respond.

[Caine]

In some cases they have suspended acc while they investigate it. So maybe you get your stuff back.

Yes. This happened to me for 1 week.