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Thread: Improve UBISOFT Support

  1. #1
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    Default Improve UBISOFT Support

    I’ve been suspended 5days ago. Immediately went to the ubisoft support website made an account and open a ticket. About one day later i logged in to check the case progress and realized its been closed without any replies. So i reopen it by submitting a comment. Still theres no reply. Ubisoft being such a big gaming company shouldn’t have this type of crappy support. If you want to save the hassle of replying to people who’s been ban/suspended, at least add the reason when we try to log in. With this type of support whats the point of even having it? Please improve it and give me a reply soon.
    Attached is the ticket i’ve open with ubsoft.
    Name:  E9AC5F48-FF98-4997-BF99-F7A3778B54AB.jpeg
Views: 138
Size:  237.8 KB
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  2. #2
    Master Sorcerer Jedaki's Avatar
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    Quote Originally Posted by Bluetheearth View Post
    I’ve been suspended 5days ago. Immediately went to the ubisoft support website made an account and open a ticket. About one day later i logged in to check the case progress and realized its been closed without any replies. So i reopen it by submitting a comment. Still theres no reply. Ubisoft being such a big gaming company shouldn’t have this type of crappy support. If you want to save the hassle of replying to people who’s been ban/suspended, at least add the reason when we try to log in. With this type of support whats the point of even having it? Please improve it and give me a reply soon.
    Attached is the ticket i’ve open with ubsoft.
    Name:  E9AC5F48-FF98-4997-BF99-F7A3778B54AB.jpeg
Views: 138
Size:  237.8 KB
    Did you write your IGN in the ticket?
    Come Join Secret Santa 2019!

    making this my sigpic cus im greedy and i want the 2 wls

  3. #3
    Lesser Wizard
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    Default

    Quote Originally Posted by Bluetheearth View Post
    I’ve been suspended 5days ago. Immediately went to the ubisoft support website made an account and open a ticket. About one day later i logged in to check the case progress and realized its been closed without any replies. So i reopen it by submitting a comment. Still theres no reply. Ubisoft being such a big gaming company shouldn’t have this type of crappy support. If you want to save the hassle of replying to people who’s been ban/suspended, at least add the reason when we try to log in. With this type of support whats the point of even having it? Please improve it and give me a reply soon.
    Attached is the ticket i’ve open with ubsoft.
    Name:  E9AC5F48-FF98-4997-BF99-F7A3778B54AB.jpeg
Views: 138
Size:  237.8 KB
    same here i guess we should just wait

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  4. #4
    Master Sorcerer SnowBlizter's Avatar
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    Default

    it be like that
    hi im snow how you doin?

  5. #5
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    Quote Originally Posted by Jedaki View Post
    Did you write your IGN in the ticket?
    Uh its in the picture. Clearly wrote it the first time i sent the ticket.

    - - - Updated - - -

    Quote Originally Posted by EchoBlitz View Post
    same here i guess we should just wait
    Gonna miss the first winterclash and not be compensated which sucks
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  6. #6
    Master Sorcerer SydeWeiz's Avatar
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    Default

    Contact support specialist then, if you have a problem with Support not replying to your ticket. They might not see your ticket. And someone might have accidentally closed your ticket probably.
    Last edited by SydeWeiz; 11-16-2019 at 09:17 PM. Reason: forgot to put "might have"
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  7. #7
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    Quote Originally Posted by SydeWeiz View Post
    Contact support specialist then, if you have a problem with Support not replying to your ticket. They might not see your ticket. And someone accidentally closed your ticket probably.
    How?
    And i reopened the case 4 times. It kept closing without reply. Btw how can support NOT see player’s tickets they are working as support for a reason.
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  8. #8
    Administrator Baskerville's Avatar
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    Hi Bluetheearth,

    Please keep in mind, discussion about account matters are not allowed on the forums and such topics will usually be closed. We simply cannot discuss any account issues publicly, first of all because it's public and we will never share your private matters publicly. Secondly, we need to verify account ownership first, as we will never share account information to another third party and we cannot verify this on the forums.

    We will always respond to tickets within an appropriate time-frame, may it be a bit delayed in rare cases, but an answer is always guaranteed. In your case I won't confirm the content, but I can confirm that you received an answer, explaining all the details. However we are not going to respond tickets if we already have made a clear statement and won't change our stance. You can of course reply to this answer, but this does not mean that we're going to respond to it any further, nor will we change our decisions. We know you're upset about this but we ask for your understanding that we cannot contentiously respond to a request that had already received a sufficient answer.

    As mentioned above, I'm going to close this thread and would ask you to not re-open another one.

    ~ Baskerville

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