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Thread: I can't secure my account because of the lost E mail

  1. #1

    Unhappy I can't secure my account because of the lost E mail

    Can mods help me change my email because i created my account since i was a child and i created it with a random email that i didn't knew before because i thought making random emails won't impact someday. But now i need to changed that lost email because my account is getting scammed by my brother. If you need a proof,i can show proof that it was my account. Thank you mods if you can do anything about it.

    My account was MinCody and it was mine since it was created

    Ps: i don't want to make new account because i don't want to lose my supporter and Mini You and the other Untradeable items
    My Goals:
    Achieve:Level 100
    Get Focused Eyes
    Get Legendary BOT

    PROGRESS:
    Level:53/100
    Growtokens:43/100
    Legendary:None

    ================================================== =======
    Subscribe to my Youtube Channel:MinCody GT
    Link:https://www.youtube.com/channel/UClw...P92XK4qZYRyZyA

  2. #2
    Master Sorcerer SydeWeiz's Avatar
    Join Date
    Apr 2018
    Location
    Neutron Star
    Posts
    1,075

    Default

    Quote Originally Posted by MinCody View Post
    Can mods help me change my email because i created my account since i was a child and i created it with a random email that i didn't knew before because i thought making random emails won't impact someday. But now i need to changed that lost email because my account is getting scammed by my brother. If you need a proof,i can show proof that it was my account. Thank you mods if you can do anything about it.

    My account was MinCody and it was mine since it was created

    Ps: i don't want to make new account because i don't want to lose my supporter and Mini You and the other Untradeable items
    None can help you in the forum right now, please contact support this time forward.
    IGN: SydeEvil
    Discord: SydeEvil#2924

  3. #3

    Default

    Quote Originally Posted by SydeWeiz View Post
    None can help you in the forum right now, please contact support this time forward.
    But is it possible that the mod can change the lost email of mine
    My Goals:
    Achieve:Level 100
    Get Focused Eyes
    Get Legendary BOT

    PROGRESS:
    Level:53/100
    Growtokens:43/100
    Legendary:None

    ================================================== =======
    Subscribe to my Youtube Channel:MinCody GT
    Link:https://www.youtube.com/channel/UClw...P92XK4qZYRyZyA

  4. #4
    Master Sorcerer R4Z's Avatar
    Join Date
    May 2015
    Location
    IDK..I'm lost...
    Posts
    2,752

    Default

    Quote Originally Posted by MinCody View Post
    But is it possible that the mod can change the lost email of mine
    I think they can but idk if they will

    IGN: R4Z
    v I Provide Service To Most Stuff In Game v



  5. #5
    Master Sorcerer
    Join Date
    Feb 2015
    Posts
    954

    Default

    No, moderators are unable to change emails, they're community helpers. You just need to email support and show prove with IAP receipts if you had made any purchases on Growtopia.

  6. #6

    Default

    Hello MinCody

    Please contact us at support and we'll look into changing the email on your account.

    I can definitely understand the frustration behind not being able to make changes to the account due to not having access to the original email.

    Let me put you at ease, we're here specifically to help players in your exact situation!

    You're able to contact us directly through here: https://support.ubi.com/en-US/games/5847

    Mobile users can hit the "Settings" button and then "Support" to get in touch with us.

    I'll be closing the thread since Support staff will be handling it once we're contacted.
    Growtopia Staff
    Support Specialist & Moderator
    @daewud.gt | Instagram

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