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Thread: I’m mildly confused and majorly annoyed

  1. #1

    Default I’m mildly confused and majorly annoyed

    Okay, my Ubisoft support case SAYS it was updated today at 12:52 but like... I haven’t recieved my gems or a response, DESPITE Ubisoft support saying my case was updated. It’s been about 3 days so I’m quite lost.

    UBISOFT EXPLAIN

    - - - Updated - - -

    Ubisofts support keeps claiming that they updated my case but i dont recieve any emails or none of the sorts...

    i submitted literally everything i needed so idk why the system is playin with me

  2. #2
    Lesser Wizard Virtue's Avatar
    Join Date
    Apr 2019
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    119

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    I’m pretty sure you can’t post your conversation with support on forums as it is confidential.

    But I suggest you wait a little because they may be on their Christmas break still. Anyway, try contacting support one more time.
    ”Make today so awesome, yesterday gets jealous”
    Discord: chazing#2359

  3. #3

    Default

    Quote Originally Posted by Virtue View Post
    I’m pretty sure you can’t post your conversation with support on forums as it is confidential.

    But I suggest you wait a little because they may be on their Christmas break still. Anyway, try contacting support one more time.
    If you bought something and never got it you would let the world know if they haven't responded in private.

    Hell, i discussed this with apple and they basically said if Ubisoft doesn't respond you're pretty much screwed.

    I'm big mad and big impatient, and so if they cant solve it privately i'm bound to make it a public thing.

    Not to mention Ubisoft has their hours posted so i was sure to send my updates within those hours, and the updates to the case was OUTSIDE those hours with no response.

    - - - Updated - - -

    I mentally feel like this woman rn
    Name:  Screen Shot 2019-12-29 at 3.45.24 PM.png
Views: 70
Size:  268.4 KB
    I am fuming...

  4. #4
    Master Sorcerer DynPlaysGT's Avatar
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    Nov 2013
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    With Mistie ❤️
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    Quote Originally Posted by JPXIE View Post
    I mentally feel like this woman rn
    Name:  Screen Shot 2019-12-29 at 3.45.24 PM.png
Views: 70
Size:  268.4 KB
    I am fuming...
    oh hey you found my selfie
    My heart belongs to Mistie 💘
    Sigpic made by her <3

    Quote Originally Posted by Dekimaros View Post
    We need a Russian mod that does hardbass

    oh yeah btw my discord is @Dynnie#3475


  5. #5

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    Quote Originally Posted by DynPlaysGT View Post
    oh hey you found my selfie
    Ok this made my day a little better LMAO

  6. #6

    Default

    Hello JPXIE

    Apologies on the delayed response and for the system giving you some troubles.

    I assure you that the case has been filed properly and that all you need to do is await a response from support.

    This can vary depending on activity level and case priority.

    We advise that you do not share private information and ticket history on the forums as it's against the Growtopian Code.

    Since I'm able to confirm your case I'll be closing this thread now. Please await a response from our team shortly!
    Growtopia Staff
    Support Specialist & Moderator
    @daewud.gt | Instagram

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