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Thread: Bought Holiday Pack Still Didn't Get Gems

  1. #1
    Lesser Knight
    Join Date
    Aug 2019
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    amurca
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    41

    Default Bought Holiday Pack Still Didn't Get Gems

    Hey, I know I should contact support and make a case on this but I already did when I didn't receive my 300k gems from the holiday pack and some other items. After I tried making a support case, I got emailed by the auto-email thing and said to expect a response within 48 hours. It's been around 60ish hours since I made the case and it hasn't even been seen yet. I know you guys are busy with the holidays, but I am just trying to notify you that I might've lost $15. If any mods see this, please help and send this to support specialists. I'd either like the gems with items or the money back. Thanks!
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  2. #2
    Lesser Wizard FrostFloofy's Avatar
    Join Date
    Dec 2019
    Location
    in my bed
    Posts
    239

    Default

    Quote Originally Posted by LilCapt View Post
    Hey, I know I should contact support and make a case on this but I already did when I didn't receive my 300k gems from the holiday pack and some other items. After I tried making a support case, I got emailed by the auto-email thing and said to expect a response within 48 hours. It's been around 60ish hours since I made the case and it hasn't even been seen yet. I know you guys are busy with the holidays, but I am just trying to notify you that I might've lost $15. If any mods see this, please help and send this to support specialists. I'd either like the gems with items or the money back. Thanks!
    Oh no,hope mod notice ! :d
    IGN:Realnaufal23
    Second IGN:FrostFloofy

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  3. #3
    Master Sorcerer 10bang's Avatar
    Join Date
    Jun 2019
    Location
    Eden 6
    Posts
    555

    Default

    I mean it happened to me,
    spent 60 phat bucks on holiday packs but only got 900k instead of the 1.2Mil
    Shrugged it off and im fine with it
    lazers≠explosions

    MrTorgue

  4. #4

    Default

    Hello LilCapt

    Sorry to hear you didn't receive your purchase from our in-game shop!

    Response times can vary depending on priority and activity level, so it's normal at this time of year.

    The automated system works to keep your ticket in the queue and to assure you that it went through.

    That said, please don't hesitate to PM me your ticket number and I'll look into this for you.

    I'll close the thread for now since only support staff is able to assist with such matters.
    Growtopia Staff
    Support Specialist & Moderator
    @daewud.gt | Instagram

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