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Thread: Missing items

  1. #25
    Master Sorcerer
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    Jul 2016
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    Quote Originally Posted by Shadowgraalera View Post
    No, I believe they got into my email but I’m not sure how because it’s a completely different password.
    If they got to your email they could have stolen the whole account by changing the email of the growid.

  2. #26
    Master Sorcerer Shadowgraalera's Avatar
    Join Date
    Jul 2015
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    Since I’m not getting answers from support other than a copy paste response, could a higher up staff please help me out if possible?
    PC/Mobile IGN: ShadowGraal
    Discord: SGE1#6261
    Instagram: @ShadowGraalGT
    Legendary Dragon Owner
    Suggester of the Raccoon Leash

  3. #27

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    Hello Growtopians

    Only support staff is able to offer assistance regarding hacked accounts, as the forums isn't the place to discuss this.

    When investigating claims, having AAP active isn't the only thing we look for. User-end security practices and time-frame are also important, among others.

    You're welcome to continue your correspondence in the case you opened, providing any additional details you believe are relevant.

    I also invite you to go over our Growtopian Code here as discussing cases with names isn't allowed.

    I'll be closing the thread now to avoid any further confusion or incorrect information.
    Growtopia Staff
    Support Specialist & Moderator
    @daewud.gt | Instagram

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