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Thread: Suspicious Incident Update

  1. #1
    Administrator NekoRei's Avatar
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    Default Suspicious Incident Update

    Hello Growtopians,

    As most of you may have witnessed, there were some suspicious occurrence in-game earlier today therefore we had to take necessary security measures to contain the incident and investigate the issue. We were able to identify what happened and what may have caused this to ensure that this will not happen again.

    These are the following measures we have taken as of now:

    1. Player accounts and worlds that were directly and indirectly affected by the current incident will remain banned for security reasons.
    2. These accounts and worlds will remain inaccessible until we’re able to revert them back to their original state.

    Should there be any additional actions we'll take we’ll let you know. However, there will be no rollback.

    We sincerely apologise for the inconvenience this may have caused.

    ~ NekoRei

  2. #2
    Administrator NekoRei's Avatar
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    Default Update # 2

    Hello Growtopians,

    We're aware of the issues that players experienced after we went live earlier. Here are the updates:

    1. Players not receiving AAP emails: We were able to figure out the issue. The AAP is actually working fine but due to the surge of requests we're getting at the moment there's a bit of traffic that's why receiving the email verification is slow at the moment.
    2. Players getting banned: We're already unbanning the affected accounts but please wait patiently. We'll update you via Twitter and here in the Forum once we're done. Also, no need to contact customer support for this.

    Again, we apologise for the inconvenience and thank you for your patience.

    ~ NekoRei

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