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Thread: Growtopia app crash

  1. #1
    Lesser Wizard Florina's Avatar
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    Default Growtopia app crash

    Name:  help.png
Views: 189
Size:  127.4 KB

    downloaded it on a new computer.
    Hello there,

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    www.growtopiagame.com

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  2. #2
    Lesser Wizard Florina's Avatar
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    help please
    Hello there,

    Check out this game now!
    www.growtopiagame.com

    Level: 79/125
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  3. #3
    Administrator Rimanah's Avatar
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    Default

    Hello Growtopian

    Sorry to hear that the game keeps crashing for you on launch while using a fresh PC install!

    Could you please attempt the following troubleshooting?

    https://support.ubi.com/en-US/Faqs/000025947
    https://support.ubi.com/en-US/Faqs/000025513

    If you're still unable to get into the game, contact us at support and we'll happily look into it for you.

    It would be best if you could provide us with a copy of your DxDiag and MSinfo so that we can investigate what's causing the .exe crash.

    Hopefully all of this can get sorted out shortly, so keep us updated :-)

  4. #4
    Lesser Wizard Florina's Avatar
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    Default

    uh..I updated my graphic card and this happen after
    Name:  3.png
Views: 151
Size:  64.5 KB

    has sound and playable but black screen.
    any solutions?
    Last edited by Florina; 03-30-2020 at 07:51 AM.
    Hello there,

    Check out this game now!
    www.growtopiagame.com

    Level: 79/125
    Let us be friends?

  5. #5
    Master Sorcerer Lopyhupis's Avatar
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    Default

    Windows 7 Might be one of the underlying issues with this (Unless it’s a windows 7skin)
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