As your item was placed in a public Dragon Gate right next to a Door - then it won't be returned. We cannot and do not return stolen items. Items are only returned if your account is compromised and you have AAP enabled, or in the very rare instance of data loss (as long as it can be verified).

It is up to you to store your own items safely. They will never be returned if someone finds a legitimate way into your world and picks it up because you weren't careful enough to keep it secure.

Quote Originally Posted by Mr. Nobody View Post
But at the very least, they should have tell the name of who took it. Why? To confirm that this lost was due to someone stealing it and not from sever error.
Support never has and never will reveal any info they find in the logs about other players.

Any further queries can be followed up through either your support ticket or the inbox of a staff member. Closing thread.