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Thread: Support has denied my request to return my items back

  1. #1

    Unhappy Support has denied my request to return my items back

    My account has been compromised on 16th of May 2020 around 2am to 12pm GMT+8. Among the items that were stolen from me was my Rayman Fist. I have sent a support ticket which was escalated then they denied my request because it was apparently "my fault" for keeping my account unsecure. I have searched for the reason why my account got hacked and the most common way i learned people get hacked is by stealing peoples save.dat by providing the person being hacked an executable that steals their save.dat. I have not been using any unauthorized third-party software. Are there any Admins who can assist me?

  2. #2
    Master Sorcerer GoldeRodGT's Avatar
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    Quote Originally Posted by Skinny_Pig View Post
    My account has been compromised on 16th of May 2020 around 2am to 12pm GMT+8. Among the items that were stolen from me was my Rayman Fist. I have sent a support ticket which was escalated then they denied my request because it was apparently "my fault" for keeping my account unsecure. I have searched for the reason why my account got hacked and the most common way i learned people get hacked is by stealing peoples save.dat by providing the person being hacked an executable that steals their save.dat. I have not been using any unauthorized third-party software. Are there any Admins who can assist me?
    did you have AAP enabled when you got hacked?
    I can't find anything good to write here

    DISCORD: GoldeRod#0476

    IGN: Grzyz / GoldeRod / Growtorod (yes, i have 3 different accounts)

  3. #3
    Lesser Wizard Sumotravis30's Avatar
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    Quote Originally Posted by GoldeRodGT View Post
    did you have AAP enabled when you got hacked?
    Yea, if you don't use AAP, then it's negligence on your half.
    Also, if your password is easy to guess, then that's also negligence on your half.
    This is Sumo. He's just a random level 70 Growtopian.

    That's it. What else d'you wanna know?

  4. #4
    Master Sorcerer Deftera's Avatar
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    Quote Originally Posted by Skinny_Pig View Post
    My account has been compromised on 16th of May 2020 around 2am to 12pm GMT+8. Among the items that were stolen from me was my Rayman Fist. I have sent a support ticket which was escalated then they denied my request because it was apparently "my fault" for keeping my account unsecure. I have searched for the reason why my account got hacked and the most common way i learned people get hacked is by stealing peoples save.dat by providing the person being hacked an executable that steals their save.dat. I have not been using any unauthorized third-party software. Are there any Admins who can assist me?
    Then you probably didn’t enable AAP
    IGN: Deftera
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  5. #5
    Master Sorcerer TurtlePirate's Avatar
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    If you haven't enabled AAP or you've had a simple password on the account, then Growtopia Support is unable to return the stolen items back.
    Beauty begins the moment you decide to be yourself.

    Discord: TurtlePirate#7906
    Instagram: @pirategrowtopia

  6. #6
    Lesser Wizard Boots of Hermes's Avatar
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    Notice that's his/her 1st post on the forums.
    What can it imply?
    IGN: BtsofHermes
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